A Few Important Questions?

I have a few questions that are of a great oncern to me.

Why can't I contact anyone using the Hotline number?

Why doesn't anyone call me back when I leave a message using the hotline number?

Why doesn't anyone at LL respond back when I send an email?

Why can't I get my overcharging Credit Card problem fixed, despite quite a few calls to LL and it having been going on (off and on possibly) for over a year?

Why haven't I recieved the refund to my credit card ($350 was the figure quoted by Cyn) that I was told I would get 3 weeks ago?

Where is everyone at LL, and why aren't they responding at all to me, in anyway, despite me being a great customer and having an account problem that they have acknowledged and said they would fix?

Hi David - I'm not sure why you aren't getting answers, but I'll check and see what's up and get back to you as soon as I hear something.