I am sorry to have to say, it seems that the Residents are the last thing to be supported.
Customers go away. Don't comment, post or ask for help.
Put your self in a customers point of view.
*Closed down froums.
*Comments in the blog needed approval.
*Blog now needs registering for another system.
*YELLED AT BY ADMIN TO LEAVE ONLINE HELP ALONE.
*Answers to those who do post in Linden Answers (Aside from Torley) are often a brush off, rude and condesending.
*Information on incidents are disjointed and often off the wall.
*Police Blotter seems to be someone's amusement.
Impression it gives off is that LL does not care about the customer.
The general mood of those who post about SecondLife on blogs around the web have become increasingly critical and hostile of SL and LindenLabs.
Customer support is an art form. Finess, stroking and a bit of ass kissing.
Put your self in the customer's point of view and read a Linden on why one has to register.
"After some discussion, we decided to enable registration, partly because we estimated the overall small benefits would outweight the small annoyance. It is definitely true that some people will not want to register an email or such- to those people we apologize."
LL wants the customer to register elsewhere and put yet more personal information out because there is no way to link their account information to where they can just comment on a blog.
Prime of UnCustomer Support. Go away. We don't want to hear what you have to say.
I am not looking for an answer and please feel free to delete this. I am a supporter of SecondLife and want you all to know what a customer is feeling.
Best Jamie
For a lighter moment:
http://www.younewb.com/index.php/2006/10/05/full-video-of-new-wow-south-park-episode/