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Email response times

Billie Scaggs
Registered User
Join date: 19 Sep 2006
Posts: 45
10-20-2006 11:28
Just for my information, when sending email to support or billing - What is the typical response time?

It seems that email generally gets responded 2 or 3 days after it is sent, and recently doesnt include an answer.

Is this typical? does this fall within linden policy?

thank you.
Liana Linden
Linden Lab Employee
Join date: 23 Jan 2006
Posts: 23
10-21-2006 16:45
We answer support email as quickly as possible. If you receive an empty reply email or need assistance more quickly, please try one of the other avenues for reaching us available here:
http://secondlife.com/community/support.php