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Server Issues continue?

bladyblue Bommerang
Premium Account
Join date: 7 Feb 2005
Posts: 646
11-27-2006 15:47
From: someone
Three Sundays in a row - SL crashes and activities forced to be canceled. One million members is wonderful - but Linden Labs has to be ready to provide that level of service. I saw the notice that we were being moved over to another server. Is this a band-aid or a permanent fix? When will it be safe to plan large fashion shows on private islands on Sundays again?

Chadrick Linden

Hi Bladyblue
Sorry to hear about your crashing troubles. Owning a private island makes you eligible for Concierge level support. As you know, we are constantly making changes to the grid, allowing for better performance and a more stable Second Life. If your island is consitantly having these types of issues, I suggest emailing the details of what's happening to the concierges directly. If it's not your island, have the owner of the region send an email instead. They can look into what is happening with the region, and why it's behaving the way it is.

Best,

Chadrick


My island did not crash - Second Life did. Perhaps they didn't make you aware of the 2:30PM SL time crash this Sunday. Last Sunday teleportation was down for most of the afternoon. The Sunday before that log-ins were disabled. And there is no concierge services available on Sundays.

I saw the notice that we were being moved over to another server. Is this a band-aid or a permanent fix? When will it be safe to plan large fashion shows on private islands on Sundays again?
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Robin Linden
Linden Lifer
Join date: 25 Nov 2002
Posts: 1,224
11-27-2006 20:28
A large number of regions crashed Sunday afternoon, although Second Life as a whole did not. Unfortunately your region must have been among them, and I'm sorry that happened. As I posted on the blog there were a combination of problems contributing to your crash. The crash bug itself has proven to be maddenly resistent to fixing. The bandwidth problem is being addressed as we speak with additional lines and a new fiber pipe.

Sundays are especially difficult recently because they tend to be the highest concurrency time during the week. While I know that it's small consolation to you, trust me that we find this as distressing as you do. Repairing the crash bug is one of our highest priorities, and as soon as we find the problem we'll let everyone know (and shout hallelujah to the skies!).
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