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Support@Secondlife.com sucks.

Jesseaitui Petion
king of polynesia :P
Join date: 2 Jan 2006
Posts: 2,175
09-12-2006 15:47
Here is a copy of the email i sent to support, reply was that "you have to use a lower case t in the word tattoo" #1 there IS a lower case t, #2, this has ALWAYS worked before with no problem.

Everytime i contact support they either dont reply, or they give me a really ignorant answer.

could maybe one of you answer this? I really want to know why my land is suddenly not showing up in search.



"Store: Aitui Tattoo & Piercing
Avatar Name: Jesseaitui Petion
Problem: When searching "tattoo/tattoos" under "all" my store that I checked and paid to be listed under "Show in Search Places," suddenly refuses to be listed. Before you read on, PLEASE take note that I am referring to the land listings with the blue homes- NOT classifieds with the green hands! Also the feature I am using is searching under "ALL" and yes I have "mature" checked.

I have contacted live help and spoke with an unhelpful linden, I told her time and time again that my land listed (Which have blue homes next to them) is not coming up when i, or anyone else, search the main theme of my store: TATTOO. however, it always worked in the past!

I would like to know why my shop suddenly isnt coming up when one is searching for 'tattoo/tattoos'

My land description is as follows:

Land title: Aitui Tattoo & Piercing / Renown
Land description: Tattoos : Full body, sleeves, asian, custom, characters, images, names, tribal tattoo . Renown: Tees, trendy, punk, emo


When people use "search" they search by keywords, anyones classifieds or land containing those keywords show up, for me- every keyword works EXCEPT the keyword "tattoo" and "tattoos". Try searching "renown"..try searching "piercing"...try searching "asian" ..hey look my store is listed! But try searching "tattoo" and lo and behold- it is NOT there.

Sure my classified ad is there, but I would like for my LAND ad to be showing up as well. I believe that is where most of my traffic is coming from (As my store name begins with an A and the land listings are in alphabetical order so naturally my store is listed first)

I have asked several others to run searches just to verify it was not up there before I went ahead and contacted anyone (As maybe it was a "clear cache and restart" problem.)..they too are not seeing it anywhere.

It just doesnt make any sense whatsoever that all of my keywords would be bringing up my land ad except my main keyword...which has ALWAYS ALWAYS ALWAYS worked before.

I eagerly will be awaiting an answer and a fix. Thank you"
Kelly Linden
Linden Developer
Join date: 29 Mar 2004
Posts: 896
09-12-2006 17:09
Every search only returns 100 results. There used to be a 'next' button, which has disapared in the XUI-fication of the interface that started with the last release.

When I searched for tattoo, your shop did show up. However, since exactly 101 results were returned, I know that some shops did not. It should be a bug that the buttons are gone, but I do not know the status of it.
_____________________
- Kelly Linden