This month’s community roundtable meeting is scheduled for November 2 at 4PM PST. We’d like to invite you to join us and give us your thoughts about how to expand customer service.
- What services would be most beneficial to you?
- What seems like a reasonable turnaround for getting help?
- Would it help you to have a page, similar to your account summary, that shows you the status of all outstanding tickets (abuse complaints, support questions, bug reports)?
- Recognizing that all of this costs money, how would you define a basic level of support versus something you’d be willing to pay for, either through the type of account you have or as a one time service fee?
- What services would be most beneficial to you?
- What seems like a reasonable turnaround for getting help?
- Would it help you to have a page, similar to your account summary, that shows you the status of all outstanding tickets (abuse complaints, support questions, bug reports)?
- Recognizing that all of this costs money, how would you define a basic level of support versus something you’d be willing to pay for, either through the type of account you have or as a one time service fee?
I asked here when customer service was going to be fixed and was referred to this post. I don't know how to decipher this. Is it not going to be fixed until we give more money? Or is it a community decision on how to fix it? And is there a timeline for this fix?
