Hello,
I am speaking on behalf of 8 friends who worked together on a business. Of the 8, only 3 had payment info on file, and those three + three others have been banned for unknown reasons, so they can't even post to ask questions. So I will be speaking for them.
Background to understand questions better:
Some very large transactions were made to and between the members as they closed some business contracts a couple weeks ago. The three members with payment info on file did a Lindex transfer at their account's published limit. The sales went through. Then, within a couple hours, SIX of them were banned. When trying to access account details it says this can't be done and to contact support. They call support, and are told support can't help with this matter (even though they were instructed to call them!) and furthermore that they can't be transferred to anyone who can! They have sent emails. No reply. One person even found the personal office number of a Linden and left a message ... no reply. They have lost close to US$20,000 because of this. This is VERY serious and we can't even get someone to tell us what is going on or how to fix it.
Questions:
1] It appears there are additional restrictions on account transactions that will automatically FREEZE your account indefinitely. No one went over their Lindex limit, and some of the banned friends didn't even USE Lindex (or third party equivalent), so what are these "HIDDEN TRANSACTION RESTRICTIONS"? This is something that affects everyone, and is very shady business practices on your side to have some kind of "automatic punishment" for unpublished "laws". So please lay these out for all your customers.
2] Do not tell me to write to support@... or billing@... as this has been done with no help received in weeks. Plus we both know these people are overworked and probably don't have the time to work through this. How do we contact someone who has the power to A) tell us what is going on and B) can help fix this situation?
3] None of these "bans" have showed up in the police blotter (we all hoped to see an "explanation" for your actions). What does and does not show up in the police blotter?
4] While the TOS states that frozen and cancelled accounts will not receive refunds of payment for losing access to the service, and the TOS states that Linden Labs may take back Lindens at any time they choose (which every business is forced to work under the assumption that you will not invoke this to take our monies), this does not cover account balances in US$. This is outside of the TOS and is protected by consumer protection laws. What you are doing is illegal, and I see that there is already a case suing you over ~ US$2000 that you took from someone's US$ account balance. This is attrocious. What do you feel gives you the right to take people's money (not lindens) and break the law? Do you feel there are some statements in the TOS that allow you to override state and federal laws? If so please point it out. If you can't answer this, please give contact information for your legal department.
My friends are still working under the assumption that there has been some horrible mistake. And I still want to retain faith in Linden Labs as well.
I plead for some honest feedback here, as I'm sure any resident who sells services/products reading this wishes as well.