Jim Lumiere
Registered User
Join date: 24 May 2004
Posts: 474
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09-13-2006 09:42
Why am I getting "Missing from database" when I try to rez an object? What am I paying for if you cant provide reliable service?
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Kelly Linden
Linden Developer
Join date: 29 Mar 2004
Posts: 896
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09-13-2006 10:02
We are aware of the issue with assets not being found, and we are working on fixing it.
There is a fail safe, although it isn't great. If you get this message, our failsafe should detect it and restore the asset within an hour.
For right now, if you get this message, and then still get it over an hour later please send me the asset id for the item if you can. You can get the asset ID by Right clicking on the item in your inventory and choosing 'Copy Asset ID'. Then paste into any text editor or email client (ctrl-v on windows). If you can't get the asset ID (for example, if you don't have copy permissions on the item) then send the full path in your inventory to the item. For example: My Inventory -> Clothing > Cool Outfit > Bling Necklace.
Please also include your avatar name in the email!
Send those emails directly to me: [email]kelly@lindenlab.com[/email].
Sorry again, I know this isn't a good situation.
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- Kelly Linden
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