Just Don't Understand!!

I just don't understand why I am not getting any help with the classified problem I have posted twice about! I see 5 pages of questions since my first post about the problem and I am not alone in that it looks like the questions are picked through and the rest are left with no response to just move along the pages... kind of like a out of site out of mind thing.

Below is the original post I made and the second post has been totally deleted which I feel is very wrong considering I had never gotten an answer to the first one and now its on page 5.

Who is it that is supposed to answer and help with this problem? Please someone respond because I know there was a few others that had the same problem and the first one got a half way response and the others like me didnt get any.

Classified Problems

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I unchecked the renew box on 2 of my classifieds last week but didn't delete because there still was some days (6) paid for. I saw today I was charged again for them. I went in game to see and sure enough they renewed and the check box is checked again, I didnt touch it, wasnt sure if I should.

The 2 classified that should not have renewed was for Golden Gardens - Maroon for 1050L and Rufeena Home Store - Maroon for 1115L. Can I please have my 2165L returned to my account Please and those 2 clasifieds deleted. Thanks