I was wondering what LL will be doing for the European non UK (paying) residents, from who the security question isnt working. Toll free isnt toll free for them, let alone the language barriers on the phone.
So Pathfinder (because you seem to answer all in here at the moment) how to handle on monday?
1. Ever thought about timezone differences?
2. You know about 40% of the residents is non US nowadays and in different timezones which go way beyond office houres at Pacific time?
3. LL will call me, because i doubt the 800 numbers will be reachable from my phoneline/mobile?
4. Why on earth do you whipe passwords on friday and send the helpdesk/supportdesk home after office houres so the main part of the population enters SL in weekends?
5. Why didnt you whipe the passwords at discovery (6th of sept)?
6. Can you clearify, what information (exact fields!) was comprimised? Did the hacker get access to the security questions and answers?
7. What about a refund? LL whiped the passwords, customers are supposed to know the answers of questions they answered a year (or more) ago, but can only call after the weekend (48 hours, is more than the 24 hours disruption mentioned in the TOS).
LL had the benefit of the doubt till this action, but this time you f*cked up big time with closing the customer support for the weekend. Your fault, so your responsibility to recover it asap. not with a weekend break in between.
If you wonder how on earth i can post, i used an alt from which i remembered the security question. But my belonings, land, l$ and USD are on my locked main account which i cant reach till (hopefully) monday. No need to say i am PISSED OFF!
JW Russell