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Showdog Tiger
Registered User
Join date: 30 Nov 2005
Posts: 404
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11-29-2006 12:39
Dearly Darlings,
Have you fixed the gift certificates so we can give presents to exisiting premium members for the Christmas season NOT knocking them back to new status yet? I asked via telephone over three weeks ago...no answer yet.
Ever Yours,
Mrs. Showdog Tiger
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Dogdom Doge
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Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
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12-01-2006 06:34
It's the eloquent Mrs. Showdog Tiger! Hello, I will respectfully need to check with our Billing experts about this... please wait while an answer comes forth.
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Jill Linden
Lindens are People!
Join date: 18 Jun 2004
Posts: 138
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12-01-2006 16:24
Hi,
Gift certificates processing was recently updated. The original intent of "Give the Gift of Second Life" was to enable residents to gift Premuim accounts (or lengthen the time on an existing Premium account).
For a time, Gift Certificates added a credit to accounts that was to be used for upgrading. This process became problematic when recipients failed to upgrade or upgraded incorrectly. The new functionality is more direct and removes a step that often caused a failure.
Per terms of service, Premium account holders are still required to have a billing source on file.
I hope this clarifies matters. If you have additional questions, please email us at [email]billing@secondlife.com[/email]
thanks!
Jill
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Treat your password as you would your wallet. Keep it secure.
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