12-28-2006 18:29
Everytime we get a update the music control stops working properly and once again bug reports are made to get it fixed. For the last 4 or 5 updates it has not been fixed properly.

What can I do to get this fixed since it effects the radio products that I sell and bug reports on this go the the black hole of "We don't consider this a serious issue". It's a serious issue to me and my customers. Can we get this fixed and make it so that it never gets broken again?

The problem with the Music Control is that it will not stay in "Play" setting and reverts to the "Stop" setting whenever you set a music URL that is not working. Once you set a working music URL you don't know that it is working untill you again click the "Play" on the Music Control.


Here are some scenarios to help make understanding how this is a problem:

One:
Customer puts the radio on for the 1st time and clicks the Music Control to "Play". Everything is working fine. He changes stations and it just so happens that the station is off air. The Music Control goes to the "Stop" setting all by itself. Now customer goes to the next station. "What the ... that station does not work either?" Customer IM's me "You sold me a bad product! Stations do not work!" Me "Click the "Play" button on your music control".


Two:
I set the radio to scanning mode. Everything is working fine untill I hit a non-working station URL then the Music Control goes to "Stop". All further stations seem not to be working unless you click "Play" each time the station changes to test if the station works or not. The Music Control will fight you on this and want to go the the "Stop" position everytime a off air station URL is detected.

So, to clarify my question:

Can we fix the Music Control so that it will stay in "Play" setting (like how it worked before) and not change by itself to the "Stop" position unless you actually click "Stop"?

And, after this is fixed, is there some way to prevent this from happening again with each update?