Lindens for hire?

In a discussion today, it was pointed out that often we as residents have problems that are experienced by multiple parties -- but which seem to mysteriously dispear, or at least become much less of a problem long before Live Help or Linden Liasons respond to our calls for assistence (often taking 30 to 60 minutes from the time they are reported.)

Some of us would be interested in "hiring" lindens to attend events, particularly for larger events which could be ruined by server/sim problems, or by griefers. I belive there are many people that would be willing to pay $20/hr, to have someone with the ability to restart sims, be able to red flag a sim for an on-duty grid monkey to investigate, or be able to apply additional tools (such as those available to estate managers) for identifying script problems, or tracking down griefers.

This could also be provide invaluable first hand experience with some of the problems we encounter, but the person(s) responding to our requests are unable to experience first hand. Rather then making a bug report on something you can't reproduce, or getting a "well we don't see anything wrong" response from Life Help -- pre-emptive planning would allow your staff to see for themselves the problems, so that they can relay first hand experience to your developers.

I myself am a computer programmer by day, and I know how frustrating it can be when users report problems that we in the office simply can't seem to reproduce. It's especially troubling when we respond on-site to a problem, to have it go away just prior to getting there. I've also had the joy, of providing piece of mind to our customers by being there on-site during critical events and launches, as well as being on-site to experience a problem which was then easily identified & solved because I was on-site to see it "with my own eyes."

Is there any change that Linden Labs would consider making such a service available?

I've actually joked about this before! However, even in jest, my ideas were shot down for reasons including:
Quite often, I've known Liaisons to have queued abuse incidents where one problem happens after another. Always sad to have a "slower than expected" reply, but having been guilty of it myself numerous times (incl. here on the forums), one person can only be stretched so many ways. We're hiring more and the Liaison team's being expanded, but what would really help us all is if these things didn't happen in the first place--giving CONTROL to RESIDENTS.

I do also think we'll be wanting to work closer with our volunteer helpers to spread information; and you already know about the Concierge service, which does provide some of the services (including caretaking of a troubled island) you describe.

You prolly also already know that for Private Islands, we recently added Estate Manager capabilities, so you can entrust someone to completely ban a troublemaker from your estate. Additionally, Estate Managers *can* restart their own regions.



THIS IS BEAUTIFUL! I'm an enduser type and often the one having the problem. I know exactly what you mean.

I've also been getting into video bug reports and taping myself. I have a feeling this will be increasingly popular in the future. And I also visit Residents inworld to watch things happen for myself--you couldn't have said it better. I like being a witness. Wouldn't it be cool if we had some easier way to "record what I'm doing and send it to LL after"? E.g., the future of video bug reports? As right now, we have text and still pictures. I think with greater technology, everything's eventual.

Speaking of, some are going to read this and say: "Where does that leave us folks on the mainland?" Well quite frankly, whenever I hear this, I see a picture of a crying Michi Lumin and it breaks my heart. We've been having additional discussions--and more than that, making a move on better parcel controls to deter griefing on the mainland of Second Life. More to come on this... it's most certainly not forgotten.

Nice to see ya again, Static.