Want clarification, Abuse reports, questions

So... you ask us to send our questions to an adress, and then... *maybe* you'll answer, if you have the time, which you don't? Am I understanding this correctly? If I am, I'd like to suggest that maybe, just maybe, you should edit those e-mail templates to read: Send no questions; we will not answer. Better yet - hire more people and get the job done in the first place.

I do sympathise with the workload you are under, and that not every report can be answered personally. I'm real happy you are putting new systems in place, because you need them desperately. However: that doesn't help the situation now.

While we wait for this new system: what about me, and everyone else? Are we cut off from communicating? Are we all "shit out of luck"? Can't we have our concerns adressed, our questions answered, or our fears calmed? How many hours does a person have to spend crying before they become important enough to warrant a human reply?

I do realise that I'm pushing my luck here, with a second post here on the same topic in one day, but I think the community deserve clear answers to these concerns. I deserve a clear answer.

This has been going on for a month, and it doesn't exactly make me feel like a million bucks. By now, the LL abuse department have hurt me more than that original abuse ever did. I'm sure that's not what you intended, but there it is. I turned to ou for help and you made it worse.

I want to know if my e-mails to abuse-manager will be answered. If not, please tell me now, so that I can get on with my life. No fancy words. No promises of future overhauls of the abuse systems. No general guidelines. Just a direct answer, from you, to me. Am I important enough to you, or not? If you are overworked, feel free to ignore the entire post and just answer that last question - it's what I really care about anyway: getting this over and done with once and for all!

Ariya Draken

Email to the Abuse Manager is considered 'advisory' in nature, as are additional comments to submitted Abuse Reports. We read them, take additional information into account, then act on an resolve Report according to our policies. Unless additional information is required from directly from you, you're unlikely to recieve a reply.

Once disciplinary action has been taken, you'll be notified that the ticket has been resolved, but the exact nature of the resution is not disclosed as per our Privacy Policy.