Hi Daaneth! Regrettably, as I type this to you--in the moments before, when pressing the Reply button, I experienced a similarly arduous wait.
The forums have not been forgotten. But having the reality of only so many resources and many things to work on, the forums aren't as high a priority as some of the other issues to tackle. For example, I often get complaints from new Residents saying how hard it is to find help info on the forums, or they're scared to post because of the negativity. Thus, that's why we've invested in projects like F1 Help and are making other efforts to better communicate with our community... it's *uber* important.
Scaling-wise, it's difficult to keep up with what's happening on the forums. For Lindens, there's a lot of noise and not much signal in ratio. Part of my job, of course, is finding that signal and directing it to the adepts in the know, so that important issues can get addressed efficiently, and hopefully, elegantly (we like to do things with style).
I, however, am only one person with so many hours in a day--and I myself am looking towards better means. We've been migrating into a new knowledge base that's more powerful and easy-to-use than the previous one:
http://secondlife.com/knowledgebase/ and with the growth of our world comes the rise of more Resident-run forums.
And, BTW, blogosphere-wise, we're aggregating content out there.
Since Second Life is Second Life, it also makes sense we're investigating more means of inworld communication too. (Hint hint.)
I've got no date for when the forums will get an update, but you're bound to see more outreach from us to communicate. This includes the recent Community Team updates on Robin's blog:
http://secondlife.blogs.com/change/ and there's going to be more!
Thanx for your curiosity and concern!
