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Support hours Monday for non-US residents?
Wagahai Oddfellow
Registered User
Join date: 21 Aug 2005
Posts: 23
09-08-2006 14:39
As Pathfinder Linden said in other posts.. "We'll be able to help you over the support phone line on Monday Sept 11."

According to the SL website, phone hours are "9am-6pm PST, Monday through Friday".. for Western Australia as an example, that's midnight - 9am. Since they're a full day ahead this makes Tuesday at midnight the earliest they can call. Are there plans to extend support to handle 24/7 support next week to handle this crisis for non-US residents who may not have time before going to work Tuesday?

Also related, are there plans to increase phone support outside of this issue as well since SL is trying to cater to audiences outside of the US and is there a timeframe on it?

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- Aaron / Wagahai
Kelly Linden
Linden Developer
Join date: 29 Mar 2004
Posts: 896
09-18-2006 13:54
I got this information today:
From: someone
We'll next move to offer phone support 7am to 7pm, seven day a week. This actually offers very good coverage around the world. After that's in place, we'll move to 24/7.
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- Kelly Linden