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How will you handle invalid email account issues for password resets?

Namssor Daguerre
Imitates life
Join date: 18 Feb 2004
Posts: 1,423
09-08-2006 13:51
I'm sure you're working very hard to get this mess resolved quickly, but I just want to point out another associated issue that might prevent honest people from gaining access to thier accounts. This has affected at least one of my accounts.

I have a few Alt accounts (with matching full payment info listed) that don't have updated email forwarding because I recently changed service providers. I use precautions of my own to eliminate SPAM and I was not expecting to rely on those emails to gain access to those Alt accounts. Can LL reset the email addresses to the same one associated with this account name (Namssor Daguerre), or do I have to wait till Monday for an alternate solution? I can manage just fine with that one issue fixed and proceed with entering the answers to my security questions.
Pathfinder Linden
Administrator
Join date: 15 Mar 2005
Posts: 507
09-08-2006 14:12
We'll be able to help you over the support phone line on Monday Sept 11.

We apologize for this inconvenience. Our primary concern is the security of everyone's account, so thank you for your patience as we work towards this goal.
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