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Fixes not fixed (not a rant)

Jessica Elytis
Goddess
Join date: 7 Oct 2005
Posts: 1,783
08-03-2006 03:13
Okay, first, as the title says, this is not a rant. What it is points out "fixes" that were supposidly done in this last update which are still broke. Please speak to those involved, not to repremend, but to find out why this happened to prevent it in the future. Did the testing on the test grid not coincide with teh actual on the main grid? Did someone simply miss doing a QA on them? Does the person doing the QA actually know how to test the items in question?

And for the record, Bug Reports have been filed on all (and on may other things as well).

Overall this is a small list. 4 of 33 (3 of 33 really). But fixing small problems can prevent larger problems.

From: Karen Linden
Bug fixes:
* Friends list now sorts by online status
* Dragging past the end of text field once again scrolls text
* Friends list now sorts by online status
* Toolbar buttons no longer retain focus after use
From: someone


-You know the problems with this one. Nuff said.
-No. It does not. Look again. My drag over text is random, as are others I have spoken with.
-Same as first. Kisted twice because it was in the original list. Perhaps Karen listed twice by accident (it was a big list) or maybe there were two teams working on this?
-The Focus issue is STILL borked. This is the second "bug fix" to this since the update that broke it. Could this be tested next time before it's said it's fixed? This is a very touchy subject with a majority of the Residents. Saying it's fixed and then finding it still broken is....well, annoying.

I'd also like to address the call for less updates vs the call for more bug fixes vs not adding new features.

These seemngly seperate voices are really all the same. Some new features might need to be added to fix bugs. Well and good, but leave working systems alone until all other bugs are fixed. The new Pie Menu System and Snapshot Tools should never have been inplemented until many other bugs were fixed.

The reasoning for this is for the Residents, it provides a more sstable platform, and for Linden Programmers...it provides a more stable platform. Adding new features to a bug free plaform is much easier than adding it to one with bugs that the fixes might change the very nature of the new feature.

With the call for less updates, people mean, both, to not add more features and to do more in-depth bug testing of bug fixes. This last update should should you why. Minor problems will always creep up, but a fix just not working is something that should never slip through the system.

Take 2 weeks, a month, whatever. Test and retest bug fixes while other bugs are fixed and added to the test que. I for one would rather deal with an annoying bug for that long to have it fixed correctly instead of in a rush.

Lastly, some of the bugs and needed fixes have been around for years. I know programming and bug-hunting is not easy, but if those there can not fix it, lets find out why and get these things fixed. Forget new features to pull in new Residents. Those Residents wont stay in a broken community and long-time Residents are begining to leave over them.

I'd suggest focusing on the bugs and the fixes. The beginning will be a huge undertaking, but if LL works as a team then every success will make the next all the easier as more resources are spread over less and less problems till it's all gone.

Once all the bugs are gone, the future of SL can skyrocket. Add 5 features in a week, listen to Resident's comments, fix issues and make SL bug free again, then move on to the next 5.

~Jessy
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When your friend does somethign stupid:
From: Aldo Stern
Dude, you are a true and good friend, and I love you like the brother that my mom claims she never had, but you are in fact acting like a flaming douche on white toast with a side order of dickknob salsa..maybe you should reconsider this course of action and we go find something else to do.
Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
08-04-2006 12:21
I am specifically and adamantly looking out for "the little things that make a big difference" and bringing them to the attention of my fellow Lindens so they can be effectively fixed proactively before worse things happen. A lot of these are annoyances which really chafe the Resident Experience. I get 100s of questions on related topics and it's not scalable for me to answer all of them, so I'm transitioning to distilling the issues and addressing them openly on the unified Linden blog:

http://blog.secondlife.com/

There isn't just one "focus issue" but I'm coming up with solid, easy repros for a number of them so we get it nailed. With so much going on, I've found it's increasingly helpful to the community to be terse and punchy--saves time and reduces bad friction.

Thank you Jessy. :)
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