Classified downtime and renewals

So, are we going to get a refund for our classifieds that are being renewed? The downtime is hardly the player's fault but we are still being charged.

Are we going to be refunded for what we paid for as a service you once provided with a certain functionality that no longer, and perhaps will not exist for some time (yes or no question, if you don't know, please find out)?

When I paid for my ads last week, they had a functionality I agreed to pay for. It's no longer there. I want my money back, and I will certainly no longer pay what I was paying for (at the level I was paying) for only getting a one word hit out of an entire ad.

I also want a refund for my places listings from last week and I think you need to let us residents know if you are disabling that option so it no longer takes money from us or if we need to turn it off for now, and how long (yes, no and how long, if you don't know, please find out)?

I have a number of questions about classifeds, along with about 10,000 other residents. I have read the last responce about searching first, some of thse questions are related to what I have found.

1. Who decided to change the functionality of the classified search?
2. Why were these changes not noted in the release notes if they were in fact on purpose?
3. Will they be changed back?
4. Who figured that having to have a seperate classifed for each keyword in an ad was going to help the already stressed database servers?
5. Are we or are we not going to get reimbursment/extensions for broken functionality?
6. Do you care?

We want and need to know the answers, especially if the functionality will be changed back, as we will all have to cancel our ads and rework 12 more to get that all important first word in there. This is getting unbeleivable, all you hear about is SL being touted for online business, yet LL just burned the Yellow Pages, the White Pages, and blew up the equivelent of our in-world Google, and we can not even get ANY answer on what is or will be done about it. Which leads me to question 6, and right now I feel the answer is no, because thats how I'm starting to feel about SL, I'm really starting to care less and less, its just so damn frustrating. You break it and won't even tell us IF you are going to fix it.

Disgruntled,

Dnel DaSilva

Gosh, I'm so sorry I don't have an update for you on this yet. Haven't heard a confirmation, I swear to post it on the Official Linden Blog when I have an answer. IMMEDIATELY. Looks like Classifieds were charged in the middle of the night (PST), but I'm awaiting further details.

Also, we hope to restore Classifieds functionality but we need to make sure our database load is going to be stable.