liaison
One entry found for liaison.
Main Entry: li·ai·son
Pronunciation: 'lE-&-"zän, lE-'A-, ÷'lA-&-
Function: noun
Etymology: French, from Middle French, from lier, from Old French
1 : a binding or thickening agent used in cooking
2 a : a close bond or connection : INTERRELATIONSHIP b : an illicit sexual relationship : AFFAIR 3a
3 a : communication for establishing and maintaining mutual understanding and cooperation (as between parts of an armed force) b : one that establishes and maintains liaison
4 : the pronunciation of an otherwise absent consonant sound at the end of the first of two consecutive words the second of which begins with a vowel sound and follows without pause
ok, maybe it's time for LL to stand up and take note of what their titles mean....
Customer service is a liaison activity, but, it appears that the liaison's main job is apparently to play SL and answer "live help" and lately, that's a pre-recorded "we're busy now, ask again when the grid is more stable"
I want that job, to be brusque with customers, and not do anything more than just answer live help when i feel like it....
and for those of you doubting this, i'm sure this will help you to understand my plight...
"[5:46] Amber Linden: I'm sorry, you need to contact Help > Live Help for assistance
[5:47] Britney Benford: then why do we have liasons?
[5:48] Amber Linden: to answer Live Help
[5:49] Britney Benford: so taht's all you do then?
[5:50] Amber Linden: we assist residents as we can, but through Live Help, not through direct IMs
[5:50] Britney Benford: ok, so that makes since, i'll just call LL tomorrow with my problem of having a guy following me around and shooting me, thanks"
if in case of a real emergency, dial a linden, yeah right, let yourself get stalked all over the place, being orbited, file AR reports, and nothing happens, have an entire day of YOUR SL taken away from you, and the lindens do nothing, i have never vocally expressed my outrage aobut the actions, or inactions or LL, but this is not a liaison, when someone im's someone with a linden last name with that sort of problem, you don't tell them "ask in live chat"
no, you im someone to solve the problem, you collect all the info you need, and force a stop to the behaviour.....
i'm sure if philip linden were greifeed repeatedly that something would be done....
i'm sure that if one of his alt's were similarly abused, and he imed as his alt, something would be done.....
you LL should be proud of yourselves, you are truly turning a great, lovely thing into a place i am starting to dread. i love SL and i hate to see it ruined, but i fear that it is already being done. you are focusing more on your success than keeping the subscriber base. you have doubled in size since i joined, and now you are haveing troubles with the bandwidth. then you fixed the bandwidth, and took search offline... etc. etc.....
you all need to FIX SL, instead of adding features, fix the ones you have for a change....