Compensation for downtime?

I am a paying customer, paying over 400 USD/year for SL. I'd like to have compensation for the unexpected downtime!

(For anyone, who'd like to suggest that I email Linden support with this issue: I already emailed, twice, in the past, and didn't even get A REPLY!)

Hi Zonax, you've also asked this before:

/139/34/142214/1.html

For future reference (keywords: downtime compensation), we have a policy here, yes:


http://secondlife.com/corporate/billing.php

5. Under certain circumstances, you may receive service credit for unscheduled downtime.

You will be eligible to receive Service Credit toward recurring service fees (e.g. monthly account fees, 90 Day account fees, annual account fees, and Land Use Fees) for Unscheduled Downtime. "Unscheduled Downtime" is an unplanned or unscheduled interruption in Service availability for a period of at least twenty-four (24) hours during which you are unable to access the Service. Unscheduled Downtime is measured from the end of the time the Service is 100% unreachable for a period of at least twenty-four (24) hours until Service is once again restored. The following are excluded from the calculation of Unscheduled Downtime: (i) scheduled maintenance downtime; (ii) problems outside of our Service (upstream providers, or your inbound connection) not affecting 100% loss to our Service; (iii) interruptions or failure of Service caused by you or your representatives (including inaccurate configuration, third-party software, abuse or over-utilization of resources, hacked servers, attacks, exploits, or server hardware failures); and (iv) causes beyond Linden Lab's reasonable control and occurring without Linden Lab's fault or negligence, including natural disasters, wars, terrorist acts, riots or other violent upheaval, governmental restrictions and actions, and performance failures of a third party outside Linden Lab's control. The amount of any Service Credit will be based on the pro rata percentage of Unscheduled Downtime during your billing cycle (e.g., if there is 1 day of Unscheduled Downtime in a 30-day month for your monthly account, you will receive a Service Credit for 1/30th of your recurring service fees). Any Service Credit will be credited to you during your next billing cycle.


Hope this helps.