Is more information about database problems possible?

I don't know whether this is feasible or not. Most likely it is a pipe dream. But I'm certain that your staff is aware of the considerable frustration in world with respect to these recent problems. You've all (especially Torley) been very responsive in terms of sympathy and rapid acknowledgement of issues. It's also clear that you've all been working hard on the resolution of these problems, which is gratifying for everyone.

One area I feel to be somewhat lacking, though, is the communication to the user base as to the nature of the database difficulties. A large portion of us have the technical ability to process this information and we might be able to help disseminate it more widely among the resident population. Even if the problem isn't solved, knowledge as to what, exactly the problem is, is sometimes balm enough for a frustrated user. Furthermore, knowledge as to what steps are being taken for amelioration of the present woes is helpful as well.

If we residents know what's going on in a little more detail (we understand you can't tell us everything, or perhaps even most things) might prevent users from levelling accusations at minor modifications such as the (pretty cool, imo) web tab and other changes made to the client.

Thanks, as always, for your time.

-Luce

Hi Luce, to you and everyone asking about this:


I've forwarded feedback like this to our developers — it's possible we'll have a Town Hall covering technical issues like this.


I know we do internal post-mortems and a public type of explanation, when possible, would be most welcome for the reasons you describe.