Why no response to AR, after multiple inquiries

After attempting to get a response from LL on two abuse reports of a very serious nature, I find it necessary to post my inquiry here. Without naming names and all those usual taboos...

Ticket #342579 "Harassment, 1st life for activities in 2nd life" I have been harassed, on my personal, non-SL related, email address for my activities within second life.

Ticket #342572 "Account security, unauthorized access". I -strongly- suspect my account was accessed by another (a former RL friend who knew my password scheme) and the transaction history looked at. Word got back to me about things that could only be determined that way.

I have written inquiries several times, both to the reply-to address and a cc: to support with absolutely no response.

Given the seriousness of these allegations, and the timeliness of logs, it is very important that this be looked at.

Hi Chrissi, unfortunately SL Answers isn't the right place to ask about these abuse issues per /invalid_link.html

I will clearly state, however, that our abuse system only applies to inworld abuse. It doesn't extend to your personal activities on an email outside of Second Life (even if it's concerning something in here), and it's always important to change your password if you suspect it's been compromised, and maintain responsible computer security.

So: we can't be responsible for what happens outside of SL, but we are eager to help with issues within SL itself. If there's harassment in inworld chat, for example, please don't hesitate to send another abuse report.

Sorry to hear this is happening to you.