Objects being lost on Rez?

I don't see this in the blog or answered anywhere else so:

Is there a known bug with items being totally lost when rezzed?
Is LL taking financial responsibility for these lost items?

I have customers coming to me saying that they have lost some very expensive items upon rez. I can't verify if they have the objects or not. I have sent them to you but it appears they are not getting satisfaction. I can't take financial responsibility for bugs in SL on an ongoing basis. Some of the objects I am dealing with are now getting very expensive and these matters are getting much more serious. I can't be expected to replace these objects since I can't verify if the owner has them or not. This is a bad business situation for me, my customers and you. What is being done?

Hi Al,

We're very sorry you've experienced this with your customers. We're currently aware that "Objects disappear from Resident's inventory when they fail to rez inworld" is a known issue, and a critical one for us to fix.

I don't have an ETA on when it'll be fixed, but in light of this and other issues which need better communication, I've asked for further details, and possibly, blog updates — if not outright including it on the Known Issues page.