I think after trying forever to get support on an issue with no success -LL should think about offering "PRIORITY" support as an additional benefit for premium members.
I have recently been trying to contact support to resolve an issue that has surfaced.
I tried the online "Live" help and rec'd no response, tried calling for support.. waited 5 minutes or so only to receive a voicemail option... left a message. Frustrated... I tried live help again.. this time Amber Linden responded. I briefed her on my situation, she restarted my region and partially fixed my problem. I was told by her that I would need to contact support via phone or email to have the rest of my issure resolved. I explained that I had already tried that.
I also told her of a problem I had back in October, 2006 where I had tried to get support... and to this day I have not had a response. That issue has not been resolved to this day.
I tried contacting support numerous times back in October and November and still no response.
My email address is correct as I am getting the automated response to my support emails and I have left my telephone number with each voicemail I've left.
She advised me to keep trying - Don't give up... so I called on the 16th and rec'd voicemail 12 times, left messages... sent emails to support 4 times... no response.
On the 17th I tried calling again... Rec'd voicemail 8 times.... left messages, sent emails 3 times.
It's now the 18th... called 3 times and left messages, emailed 4 times... As of this posting still no response from support.
I understand that support is probably overloaded, but I am a paying customer that has spent well over $1000 real dollars to linden labs and others in world.
I keep hearing that LL is shorthanded and are doing the best they can - well who is more important?? The free accounts... or the premium accounts??
Who pays the bills at LL?? It's not the free accounts.
I'm doing my share to pay the bills at LL.... PRIORITY SUPPORT should be another premium account benefit.
I am very frustrated at the lack of support I've rec'd and simply think that a fair compromise is in order and I feel I am speaking for all premium members.
I personally am offended by the lack of customer support thus far and think that something needs to be done... I love this "GAME" if you want to call it that, but my frustrations are beginning to get the best of me.
I've tried contacting support on 2 issues in 5 months.... I've tried a total of at least 40 times via email/telephone and live help and have only talked briefly with amber linden on the 16th and again on the 17th only to have her tell me to keep trying and don't give up.
There has to be a better way - the lack of support is costing me "REAL" money.
Maybe you can mark this up to an isolated incident... but many others I have talked to have had similar results.
I think the members paying the bills should receive some sort of response when trying to contact support... but that's just me!
I see that I've posted this in the wrong area, sorry... can you please move this post to the feature suggestions area?
Thank-You.