Inventory Loss -- When will SL understand what the word "Transaction" means ?

Yet *again* I experienced a significant inventory loss yesterday, after an L$5000 item i attempted to "take" back into Inventory was deleted from the sim but failed to make it back to my inventory. And yes, I have looked in "lost+found", and yes I *have* waited for 24 hours etc etc etc.

Inventory loss has been an ongoing problem in SL forever. Everyone has experienced it.

The response by Linden labs to such loss is always the same: basically, it's "tough luck". Does anyone at LL understand that inventory loss is exactly equivalent to a bank losing your money? How much loss do they think is acceptable? If I woke up tomorrow to find ALL my inventory gone (an investment exceeding US$2500), would this be acceptable to LL ??? Over the course of nearly 2 years in SL I estimate my inventory loss at L$25,000+ ... about US$100 or 5% of my investment. If *any* Linden lab employee woke up tomorrow to find his bank had "lost" 5% of his money would he think this acceptable?

Clearly everyone at LL needs some simple Information Technology training 101. In IT, there is the concept of a "transaction". A transaction is a synchronized change to one or more datasets that is structured in such a way that either the entire transaction succeeds or nothing changes. Taking an item back into inventory SHOULD be a transaction. The item vanishes from the sim and appears in my inventory. It should be LOGICALLY IMPOSSIBLE for the item to disappear from the sim and NOT appear in my inventory.

Banks do millions of transactions like this every day. So does every file system (NTFS, HFS+, Reiser etc) inside every PC on the planet. So do many network protocols. Apparently, however, no-one at LL is aware of such advanced technology (it was only invented 40 years ago, after all).

If I was nasty I might think that LL *likes* inventory loss, since it forces ppl to buy replacement items, which stimulates the SL economy. I wonder.

Linden Labs presents SL as a virtual world with an economy. Economies do *not* function when the underlying infrastructure is fundamentally broken. Basic functionality such as inventory management and purchases should be ROCK SOLID. The fact that they are not, and that LL regard this as acceptable is SCANDALOUS.


--Tim

I Have also opened this as issue SVC-3412 .. .though I'm sure it will get closed as "by design" or "no need to fix".

the strange thing with inventory loss is the fact it's never about objects worth only L$ 1

[The response by Linden labs to such loss is always the same: basically, it's "tough luck".]

Yeah, that's like when I put too much money (US dollars, not Linden dollars) into my account. I only meant to put in US$25, but I hit the confirm button a couple times more because it was taking so long I didnt think it took. Well, I tried withdrawing the money, but Linden Labs sent me an email telling me that was a no-no. Once I add money to my account it is theirs, no take backs. IT IS MY MONEY, if I want to take it back, it should be my perogative, especially when I didn't intend to put that much in to begin with!

That was 50 real dollars I needed for real life purposes like real bills and other necessities, luckily I could borrow the money from my boss to keep my bank account from being overdrawn, but I guess Linden Labs doesnt care about that as long as they get their's!!!

I lose a ZHAO almost weekly. Lost plenty of other stuff in my few years here too.

/me gives LL the finger.