Second Life Forums Archive - Billing Question

Damiana Domino

Pyromaniac Lovebunny

Join date: 12 Jun 2003

Posts: 222

06-22-2003 11:59

i was looking at the billing page trying to decide what to do before tomorrow and i'm a little confused. here's what it says.....

"You'll be able to choose a different membership plan at any time - the change will become effective at your next billing date. PLEASE NOTE: any changes you make after June 23 will be billed at the standard subscription pricing."

does this mean if you get a special price plan you can keep getting the special price after it runs out but if you want to change it goes up to the regular price? or if you got like a 3 month plan would you have to pay regular price after 3 months?

thanks for the help.

Philip Linden

Founder, Linden Lab

Join date: 18 Nov 2002

Posts: 428

06-22-2003 22:13

Good question, sorry it is a confusing read:

If you signup for a beta price before the 23rd, your account will renew (in the case of the quarterly and annual) at the beta discount when the period comes up, indefinitely. So as a beta user you get to keep the beta discount through renewals.

However, if you (for example) sign up today for the quarterly and then after the 23rd want to switch to the annual plan, you will not be able to buy the annual plan at the beta discount. You will instead have to pay for the annual plan at whatever the pricing is at the time you would like to change.

Hopefully that makes sense.

Ian Linden

Linden Lab Employee

Join date: 19 Nov 2002

Posts: 183

06-22-2003 22:13

Your first guess is the right one: If you choose a discounted plan right now, you'll get to keep that discount after launch, as long as you stick with it. If you change plans after launch, you won't get a discount on the new plan.

ExplorerOne Appleby

Registered User

Join date: 19 Jun 2003

Posts: 22

06-23-2003 19:00

My concern is if we can cancel a lifetime membership and if so, how mych do we get back?!

Schwartz Guillaume

GOOD WITH COMPUTERS

Join date: 19 May 2003

Posts: 217

06-23-2003 19:06

From: someone

Originally posted by ExplorerOne Appleby
My concern is if we can cancel a lifetime membership and if so, how mych do we get back?!

Why would you cancel a lifetime membership?

Jake Cellardoor

CHM builder

Join date: 27 Mar 2003

Posts: 528

06-23-2003 21:56

I presume you could cancel, but wouldn't get any money back. Which seems entirely reasonable to me.

Kat Cartier

Registered User

Join date: 4 May 2003

Posts: 31

06-24-2003 06:47

Ok so when this monthly payment FINALLY goes through I will be able to keep it at $9.95 per month as long as I keep it on that plan??

Torrid Midnight

Work in progress

Join date: 13 May 2003

Posts: 814

06-24-2003 07:35

No dear I think those of us scraping by on a month to month basis get stuck with 14.95 or whatever a month after the first month. Sucks to be us huh? ohhh to be one of the almighty lifers...ah oh well one can dream right?

_____________________

Misnomer Jones

3 is the magic number

Join date: 27 Jan 2003

Posts: 1,800

06-24-2003 08:04

From: someone

My concern is if we can cancel a lifetime membership and if so, how mych do we get back?!

If you read the TOS you'd see. No refunds.

_____________________

Jonathan VonLenard

Resident Hippo

Join date: 8 May 2003

Posts: 632

06-24-2003 08:09

From: someone

Originally posted by Torrid Midnight
No dear I think those of us scraping by on a month to month basis get stuck with 14.95 or whatever a month after the first month. Sucks to be us huh? ohhh to be one of the almighty lifers...ah oh well one can dream right?

No Torrid as long as you scrape it together by the 30th you'll get locked into the beta discount as long as you stay with SL. If you leave and come back or switch payment plans you will lose the discount though! Good Luck us almight lifers want you all to make it in! lol

JV

_____________________

"Now that we're here, it's so far away
All the struggle we thought was in vain
And all the mistakes, one life contained
They all finally start to go away
And now that we're here, it's so far away
And I feel like I can face the day
And I can forgive
And I'm not ashamed to be
The Person that I am today"

Ian Linden

Linden Lab Employee

Join date: 19 Nov 2002

Posts: 183

06-24-2003 09:17

A clarification here: the $9.95/month price is only good for the first month, as stated on the line for that choice. After that you go to the regular price. The other options aren't this way - you get to keep the special pricing on renewals of Quarterly and Annual subscriptions.

Note that you can switch to any other plan w/ full beta discount through the 30th, even if you've already paid for a membership. So, if you've already chosen Monthly (and paid for the first month at $9.95), and you don't want to go up to the higher price next month, you can switch to something else without being charged again. When your account comes up for renewal, we'll start billing you at the new rate you've chosen. Hope this makes sense.

ExplorerOne Appleby

Registered User

Join date: 19 Jun 2003

Posts: 22

06-30-2003 17:14

Hey Torrid Midnight,

Hey if my game experience sucks, you can buy my life account off of me.

That goes for everyone else also.

No jopke!

Billing Question
Damiana Domino Pyromaniac Lovebunny Join date: 12 Jun 2003 Posts: 222	06-22-2003 11:59 i was looking at the billing page trying to decide what to do before tomorrow and i'm a little confused. here's what it says..... "You'll be able to choose a different membership plan at any time - the change will become effective at your next billing date. PLEASE NOTE: any changes you make after June 23 will be billed at the standard subscription pricing." does this mean if you get a special price plan you can keep getting the special price after it runs out but if you want to change it goes up to the regular price? or if you got like a 3 month plan would you have to pay regular price after 3 months? thanks for the help.
Philip Linden Founder, Linden Lab Join date: 18 Nov 2002 Posts: 428	06-22-2003 22:13 Good question, sorry it is a confusing read: If you signup for a beta price before the 23rd, your account will renew (in the case of the quarterly and annual) at the beta discount when the period comes up, indefinitely. So as a beta user you get to keep the beta discount through renewals. However, if you (for example) sign up today for the quarterly and then after the 23rd want to switch to the annual plan, you will not be able to buy the annual plan at the beta discount. You will instead have to pay for the annual plan at whatever the pricing is at the time you would like to change. Hopefully that makes sense.
Ian Linden Linden Lab Employee Join date: 19 Nov 2002 Posts: 183	06-22-2003 22:13 Your first guess is the right one: If you choose a discounted plan right now, you'll get to keep that discount after launch, as long as you stick with it. If you change plans after launch, you won't get a discount on the new plan.
ExplorerOne Appleby Registered User Join date: 19 Jun 2003 Posts: 22	06-23-2003 19:00 My concern is if we can cancel a lifetime membership and if so, how mych do we get back?!
Schwartz Guillaume GOOD WITH COMPUTERS Join date: 19 May 2003 Posts: 217	06-23-2003 19:06 From: someone Originally posted by ExplorerOne Appleby My concern is if we can cancel a lifetime membership and if so, how mych do we get back?! Why would you cancel a lifetime membership?
Jake Cellardoor CHM builder Join date: 27 Mar 2003 Posts: 528	06-23-2003 21:56 I presume you could cancel, but wouldn't get any money back. Which seems entirely reasonable to me.
Kat Cartier Registered User Join date: 4 May 2003 Posts: 31	06-24-2003 06:47 Ok so when this monthly payment FINALLY goes through I will be able to keep it at $9.95 per month as long as I keep it on that plan??
Torrid Midnight Work in progress Join date: 13 May 2003 Posts: 814	06-24-2003 07:35 No dear I think those of us scraping by on a month to month basis get stuck with 14.95 or whatever a month after the first month. Sucks to be us huh? ohhh to be one of the almighty lifers...ah oh well one can dream right? _____________________
Misnomer Jones 3 is the magic number Join date: 27 Jan 2003 Posts: 1,800	06-24-2003 08:04 From: someone My concern is if we can cancel a lifetime membership and if so, how mych do we get back?! If you read the TOS you'd see. No refunds. _____________________
Jonathan VonLenard Resident Hippo Join date: 8 May 2003 Posts: 632	06-24-2003 08:09 From: someone Originally posted by Torrid Midnight No dear I think those of us scraping by on a month to month basis get stuck with 14.95 or whatever a month after the first month. Sucks to be us huh? ohhh to be one of the almighty lifers...ah oh well one can dream right? No Torrid as long as you scrape it together by the 30th you'll get locked into the beta discount as long as you stay with SL. If you leave and come back or switch payment plans you will lose the discount though! Good Luck us almight lifers want you all to make it in! lol JV _____________________ "Now that we're here, it's so far away All the struggle we thought was in vain And all the mistakes, one life contained They all finally start to go away And now that we're here, it's so far away And I feel like I can face the day And I can forgive And I'm not ashamed to be The Person that I am today"
Ian Linden Linden Lab Employee Join date: 19 Nov 2002 Posts: 183	06-24-2003 09:17 A clarification here: the $9.95/month price is only good for the first month, as stated on the line for that choice. After that you go to the regular price. The other options aren't this way - you get to keep the special pricing on renewals of Quarterly and Annual subscriptions. Note that you can switch to any other plan w/ full beta discount through the 30th, even if you've already paid for a membership. So, if you've already chosen Monthly (and paid for the first month at $9.95), and you don't want to go up to the higher price next month, you can switch to something else without being charged again. When your account comes up for renewal, we'll start billing you at the new rate you've chosen. Hope this makes sense.
ExplorerOne Appleby Registered User Join date: 19 Jun 2003 Posts: 22	06-30-2003 17:14 Hey Torrid Midnight, Hey if my game experience sucks, you can buy my life account off of me. That goes for everyone else also. No jopke!

Welcome to the Second Life Forums Archive

Billing Question