Ige

hey! I am being screwed by IGE they are trying to defraud me out of some money, and are refusing to give me info on their owner. IGE is some call center in hong kong. does anyone know the owners AVI name? i forget. and any contact info or general info about the owner or parent company would help. (not the info on the site its goes to the call center)

I would not deal with IGE if I were you, i dont want to get myself into trouble but if you want to recieve your money and dont want it stolen, dont use them.

any info would help. ty

IGE Wheeling..

This will not end well...

IGE is located in hong kong (or china, or somewhever around there), not just their call center. Their "owner" as such doesn't have an AV. They use an account named IGE Wheeling to conduct buisness, but it can be operated by anyone.

And another notch in the wall.

I'm no friend of IGE, but saying "they are trying to defraud me" and "if you want to recieve your money and dont want it stolen, dont use them" is a bit slanderous.

I also had a bad experience with IGE. I bought currency on their web site, but did not receive it in world. It took several days and several phone calls before they said, in broken English, "your transactions are too large, we cannot do transactions that large". (Why the web site accept them then?) Anyway, it took several more days and more phone calls and emails before the charges were finally reversed on my credit card.

Maybe you are experiencing something similar -- maybe they aren't dishonestly trying to steal your money, but instead they are merely bungling the transaction and will straighten it out eventually after you make enough phone calls and provide them with some kind of proof that they screwed up. Incompetence is not the same thing as dishonesty.

(I don't use them because I think they are incompetent, and that isn't slander because I am stating an opinion which I have solid evidence to support.)

Buster

Actually, it's not slanderous. It is, if anything, libelous.

That said, though, while I mostly agree with what Buster says, I wonder if there is a point where "incompetant" verges into fraud by negligence... That is, if your so incompetant that you regularly in effect attempt to defraud people, at what point does it become de facto fraud? In other words, how far can you stretch "incompetant" as an excuse?

I have had no problem so far.. but the amounts are not huge..

I have had the unfortunate displeasure of using IGE about 4-5 times before moving to GOM. Not a single one of these transactions went smoothly, there was -always- a problem. More often the money would not be sent withough jumping through about 5 flaming hoops and several phone calls at sickening hours of the night. I am pro-GOM completely now, before I just had no idea about it. I have no intention to ever do business with IGE again, even if their $L were 10 cents cheaper than GOM (will never happen, but as an example). A few mistakes are acceptable, however increasingly bothersom mistakes on each occassion... unexcusable.

I have been a customer of IGE's for over a year and have not had any noteworthy problems with them and would recommend them highly. The one minor problem I did have was my own doing (I chose bank wire insted of Paypal), and the situation was corrected. I have found the most effective customer service route with them is their web site - they have live help 24 hours a day. I have never called them.

BTW, the information you are asking for is on their web site:

http://www.ige.com/corporate.aspx?id=offices&lang=en
http://www.ige.com/corporate.aspx?id=team&lang=en

Saying that the company defrauded you is a strong statement to make about a company - have you actually tried to work it out with their customer service? Jsecure Hanks claimed the same thing in another thread because he had not received payment in one hour (it can take several hours now that they use Paypal's mass pay system). He claimed the same thing - he was defrauded - and even after he received payment, did not retract his comments. I understand people are sensitive when money is involved, but it doesn't mean you have free reign to libel a company either.

I found the Live Help on their website to be more infuriating that speaking to someone on the phone.

These posts are annoying. Someone says they got screwed, then other people have to point out how they have never been screwed. It reminds me of when the OJ case first broke and OJ's first wife said "Well, he never beat me", wel he beat the hell out of someone, even if it wasnt her. Anyway carry on bickering.

Is it really incompetence because you cannot communicate in their native langauge? Why is it, we Americans, insist all business be done in English? I use a program called BabelFish, http://babelfish.altavista.com which makes communication much easier. It is also possible they are using a form of BabelFish when they are trying to speak to you in English.

I have had no real problems with IGE either. The only issue that I had was a delay in transfering L$ to my account, but they did communicate with me about a database error. Gee, doesn't SL have database errors all of time and their communication with us is mediocre at best.

Look, with any service, even GOM, there will be experiences that leave us feeling less than wonderful. Do I wish we never have to have those experiences? Yes. Do I feel it necessary to disparage a company because of a language barrier? No.

I chalk up all life experiences just as that, life experiences. We learn, we grow and cope.

這真正地是無能力因為您無法通信在他們的當地langauge? 為什麼這是, 我們美國人, 堅持所有生意被做用英語? 我使用一個節目稱使通信更加容易的BabelFish, [ url]http://babelfish.altavista.com[/url ] 。它是還可能的他們使用BabelFish 的形式當他們設法與您談話用英語。

我沒有有IGE 的真正問題或者。我有的唯一的問題是延遲在transfering L$ 對我的帳戶, 但他們與我通信了關於資料庫錯誤。Gee, SL 沒有資料庫錯誤全部時間並且他們的與我們的通信是平庸的最好。

看, 以任一項服務, 甚而GOM, 那裡將是留下我們感覺較不比美妙的經驗。我祝願我們必須從未有那些經驗? 是。我感覺必要歧見公司由於語言障隘嗎? 不。

我創造所有生活經驗正那, 生活經驗。我們學會, 我們增長和應付。

If you are going to do buisness in American games, advertise to American players, and use American services to do your buisness, it is your burden to ensure you speak a language that the majority of Americans speak. Sorry.



This wasn't actually really about the language barrier until you made it thus, more or less like the last time this came up in the economy forum. The language problem is like the straw that broke the camel's back for most people - it's bad enough that they are incompetant so often; the fact that they aren't even able to speak english to deal with their customers is just an additional aggrivation.

Don't be sorry. English is the international business language now. Even if it weren't an American game with American customers, chances are business would be conducted in English.


I just want to say that IGE has never beaten me.

Picky picky. You mean you want me to use exctly the right words?

(You are right, of course)

Difficulty communicating alone would not be incompetence. Repeatedly promising to do something and not doing it, claiming to not have any record of credit card charges, having to start all over at the beginning with different people on the phone, emails that are ignored, hanging up in mid conversation, repeatedly mistaking me for a different customer, THAT sort of stuff. That's incompetence.

I have no doubt that for small transactions that are handled automatically by their system would work fine or they wouldn't have so many people using them. But when things go wrong, as they did for me once, it was very painful.

Buster