what kind of help is this?

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Still waiting on an answer........
Seems live help likes to be a bit flippant when being asked for help.

Live helpers are not lindens. They have absolutely zero access to the server database. As such, they wouldn't be able to know if/when/where your objects are.

Secondly, closing and reopening the live help dialogue, at least when I was a live helper, was buggy and almost never worked... the system doesn't update the channel well enough. The message you received with pituca leaving was a result of the system going "oh, whoops, he's back, but.. feh" and dropping pituca from the channel, and probably every other live helper on. They shouldn't have suggested that.

LF

I know live helpers are not lindens, but they do not need to be flippant when someone asks them a question. All they need to do is say, I do not know. I sent in the bug report and hopefully my wall and belongings will be back eventually. I figured that about the opening and closing, I simply copied and pasted it all. Not to bring attention to the one dropping out, but that I never got an answer from anyone.

Sooooo you decided to break the TOS by posting the chat log here ?

Honestly.. You were just not on long enough to get your answer. You were buggy, who knows what else was buggy. The "SL world" itself could have just made it so that you could not (nor could they) be around long enough to help you with your issue.

For any serious tech issues... The best bet is to take it straight to LL. As even if you could have not lagged long enough to be in for an answer, in the long run, it would be doubtfull live help could have "helped" you. Sucks, but their hands can only reach so far. Not your fault though.

Did not know that was breaking TOS, should not apply to live help- those are things that should be helping others, not being flippant, if one of the lindens tells me I need to remove it, I will, or they can.

Thank you Pendari, I waited about 5 - 10 minutes before I sent a message (I believe I did) and was in my house for about 20 min or so waiting to see if it would come back. I teleported away and will go back and even log out and back on to see if they will come back. I also sent in a bug report.

As one who just finished a 3-month stint as a Live Helper, I have little sympathy for your plight, Wynterfrost.

Live Helpers are regular SL residents, just like you, who volunteer their time and efforts (i.e. there is NO compensation) to help folks out. While I would often keep my Live Help hat on so that I could respond to msgs, I was often busy with my own Second Life, and couldn't TP somewhere at the drop of a dime.

The response you got was correct. File a bug report, cross your fingers, and hope that the Lindens can help you out. There ain't squat that a Live Helper can do to get your stuff back.

To expect more from a Live Helper is expecting too much.

- Ace

I have been a helper in other chat programs. I understand about hands being tied. What I do not understand is the flippancy. Thats it. I am also aware that Live helpers have own S/L lives, so if he was busy, then he shouldn't have answered at all rather than in the way he did.

Sometimes you will get a humorous reply, just to let you know your being listened to while the Live Helper sorts out solutions in their mind. This is much more complex than being a chat helper. Im sorry you felt you were being mistreated. But also you have to understand the amount and complexity of questions that are asked in LH.

I was a helper at a 3D chat program, explaining to people how to install the different things and how to get around in the program. I spent hours upon hours helping others. Not just simple chat help. To do this, I also spent hours learning about the program itself as well as how to do the different things. If I could not answer a question, then I told the person I couldn't and would research or try to find out a cause and get back to the person.

To each his/her own I guess.

update - did what I should have done in the first place. Logged out and came back. Program was a little glitchy afterall and everything is back. If it happens again, I will simply contact support.

Wynterfrost, do a search in SEARCH here on the topic of Live Helpers who have actually been Dead Hinderers -- I totally sympathize!

They don't train these people or monitor them and their performance is often decidedly suboptimal.

Here is the info from my card I give tenants.

WHERE IS MY HOUSE?!!

There are a number of reasons why your house is missing.

Rest assured that none of the reasons are because we took it.
We do not take houses.

1. Sometimes the server doesn't update the streaming content.
This is especially true when there is lag, game patches, problems with
the game, and large-sized textures, i.e. above 512.

Just wait to see if it rezzes. Re-log and see if it appears.

2. Sometimes you grab your own house by mistake when you don't realize it.
You may have gone to reach for a glass of wine, a table, a remote control and accidently swiped the walls. You may not realize that you took your house especially if you were distracted or crashed. Look in your inventory.

3. If your house was on "share with group" in group land, regrettably, it may have been swiped by another tenant -- sometimes by mistake, as they reached for something else. That's why we lock houses and try never to put them in "share with group".

4. Your roomie may have taken your house. This happens more often than people would like to realize.

5. You may not have set the prims to the group. If your prims are not toggled to our group, it will autoreturn. Check the lot to see if autoreturn is on. If it is, then look in your inventory.

6. You may have pushed your house off-world. While editing your house, you can sometimes, especially near a sim-seam, push it way off world. Look on your mini-map and see if there is anything blue that is not on your land, which could be your object floating around. Fly around and see if there is your house somewhere out over the sea or in the next sim.

When a house goes off-world and the server has to return it, especially from a neighbouring sim, it is not uncommon for this to take hours -- even a day. Just watch for it to come back.

7. Check your trash, your inventory (sort by date) and your LOST AND FOUND folder to see if your house is in there.

8. Rarely, objects placed in the world can be lost when the game itself has problems storing and rezzing items. File a bug report, but only after you have checked all these other options.

9. If you have a prefab, chances are in the box your house came in, there will be another copy, or we will have another copy. Many architects supply back-up copies for just this occasion.

10. If after all else fails, you still cannot find your house, ask us to help you get a new one.

Prokofy Neva -

Thank you very much. One of the reasons I was in shock is because I've been creating boxes and other containers to hold all my inventory in so that I don't have to carry it all around. (As well as deleting things I do not use and emptying my trash when done) I've spent many a precious lindens on the inventory I was boxing up and was not wanting to lose them permanently.

Hmm, that sounds like something you could do in other games that have mules, or treasure chests like Runescape or A Tale in the Desert, but I think it could be riskier here. Because you might go over prim limits that way on the land, not sure.

I'd have to see what other people's experiences is in creating storage chests like that in-world. I personally think the inventory system, as bad as it is (I just lost everything on an account, as did a friend) still works pretty good.

You might particularly enjoy the thread in which Prokofy Neva attacks a live helper and then defends himself from allegations that he behaved boorishly. I like to think of it as his "coming out" of the asshat closet.

Never been in either of those. I was creating the boxes at a suggestion of some others because we were told that by having large inventories we slow down the system because it has to retrieve so many things. I only have the 512 lot and have taken out all my furniture so I can put in boxes and things. May try putting them all in furniture, but think that will raise the prim count, I'm not sure.

Well said Toy! I wish I could comment further but I didn't see the origional post before it was edited, but Live Helpers do have a hard time, even if I do say so myself

It will just slow you down a bit till th contents load. there's no need to do that with boxes.... my inventory is over 6500 objects and its just slow for maybe 15 seconds when initially accessing my inventory.