I haven't really noticed anywhere else to post this, so I guess the general forum is as good as any.
I saw the job postings on the LindenLab website for various positions, and the one for Community Servcies Specialist as I have more than 6 years experience in providing support for online communities, help to run the world's largest IRC network (200,000 people online every night), and have contributed to books about MMO design and given speeches specifically about providing customer support services online.
I had a couple of questions, based on the limited information in the job ad, so sent off a polite email, properly addressed, with opening/closing lines.
I got a reply today from HireDesk (the agents dealing with this particular position). It was one line long, didn't bother to give me a salutation, and was not signed by the person who sent it.
It's a shame that the people responsible for hiring Community Services Specialists (i.e. Customer Support) don't have an understanding of customer support themselves.
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Hatta Muir
Registered User
Join date: 25 Jun 2005
Posts: 11
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07-11-2005 09:51
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Buster Peel
Spat the dummy.
Join date: 7 Feb 2005
Posts: 1,242
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07-11-2005 09:55
maybe that's why there hiring for that position...
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Cienna Samiam
Bah.
Join date: 13 Mar 2005
Posts: 1,316
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07-11-2005 10:12
Maybe it's just me, but I'd think being a specialist in customer service, you'd know that complaining (however demurely) on a company's forums because they didn't reply to you as you like on a job inquiry is more likely to insure you are not hired than that you are.... but hey, I could be wrong.... I'm not a specialist in that area.
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Just remember, they only care about you when you're buying sims.
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Raudf Fox
(ra-ow-th)
Join date: 25 Feb 2005
Posts: 5,119
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07-11-2005 10:15
More than likely the person responding didn't either understand the question or did not know the answer. At which they could have simply replied, "I do not know the answer, but have forwarded this on to someone who does."
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Hatta Muir
Registered User
Join date: 25 Jun 2005
Posts: 11
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07-11-2005 14:16
Maybe it's just me, but I'd think being a specialist in customer service, you'd know that complaining (however demurely) on a company's forums because they didn't reply to you as you like on a job inquiry is more likely to insure you are not hired than that you are.... but hey, I could be wrong.... I'm not a specialist in that area. Way back when we always found our best customer reports came from the forums - and we deliberately encouraged people to post items when they were having problems - it allowed us to know when someone was having an issue, and it also showed that we encouraged people to let us know - publicly - when something wasn't working right so that we could fix it and move on. Could just be me though. That said I can always remove the criticism and not give feedback at all. More than likely the person responding didn't either understand the question or did not know the answer. At which they could have simply replied, "I do not know the answer, but have forwarded this on to someone who does." Again, it could just be me, but I always find politeness goes a long way. |
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Caliandris Pendragon
Waiting in the light
Join date: 12 Feb 2004
Posts: 643
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07-11-2005 15:11
Maybe it's just me, but I'd think being a specialist in customer service, you'd know that complaining (however demurely) on a company's forums because they didn't reply to you as you like on a job inquiry is more likely to insure you are not hired than that you are.... but hey, I could be wrong.... I'm not a specialist in that area. LOL Cienna! After the Rant thread you posted about your clients on the forum, I'd say that I'd concluded customer services weren't your forte either! Cali |
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Daniel Linden
Contains Multitudes
Join date: 23 Apr 2003
Posts: 103
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07-11-2005 15:21
I've no idea what reply Hire Desk might have supplied, but I can tell you that the position was filled better than a month ago -- it was mistakenly reposted to the website over weekend.
Sorry for the confusion! |
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blaze Spinnaker
1/2 Serious
Join date: 12 Aug 2004
Posts: 5,898
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07-11-2005 15:23
Dear Daniel Linden,
Thank you for letting us know! Warm Regards, Blaze Spinnaker SecondLife Resident Extraordinaire http://secondlife.com/whatis/ _____________________
Taken from The last paragraph on pg. 16 of Cory Ondrejka's paper "Changing Realities: User Creation, Communication, and Innovation in Digital Worlds :
"User-created content takes the idea of leveraging player opinions a step further by allowing them to effectively prototype new ideas and features. Developers can then measure which new concepts most improve the products and incorporate them into the game in future patches." |
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Caliandris Pendragon
Waiting in the light
Join date: 12 Feb 2004
Posts: 643
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07-12-2005 04:37
Dear Daniel Linden, Thank you for letting us know! Warm Regards, Blaze Spinnaker SecondLife Resident Extraordinaire http://secondlife.com/whatis/ LOLOLOL |
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Hatta Muir
Registered User
Join date: 25 Jun 2005
Posts: 11
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07-12-2005 05:16
LOLOLOL Yes, I agree with this  I shall now quietly go about my business. |