Second Life Forums Archive - SL Customer Support

SL Customer Support - how was it for you?
What's YOUR experience been of SL support? My problem was dealt with promptly and resolved to my satisfaction 21 (44.7%) My problem wasn't dealt with promptly and to my satisfaction 3 (6.4%) All I ever got was an autoresponder eMail and I then heard nothing more 12 (25.5%) I've never had cause to contact support 6 (12.8%) I don't even bother trying, because I know it's not worth the effort 5 (10.6%) Total votes: 47
Doc Nielsen Fallen... Join date: 13 Apr 2005 Posts: 1,059	07-19-2005 03:53 I keep getting told how good things are in SL, I'd like to get an idea just how satisfied people really are... _____________________ All very well for people to have a sig that exhorts you to 'be the change' - I wonder if it's ever occurred to them that they might be something that needs changing...?
blaze Spinnaker 1/2 Serious Join date: 12 Aug 2004 Posts: 5,898	07-19-2005 03:55 SL customer support has always been good for me. _____________________ Taken from The last paragraph on pg. 16 of Cory Ondrejka's paper "Changing Realities: User Creation, Communication, and Innovation in Digital Worlds : "User-created content takes the idea of leveraging player opinions a step further by allowing them to effectively prototype new ideas and features. Developers can then measure which new concepts most improve the products and incorporate them into the game in future patches."
Roseann Flora /wrist Join date: 7 Feb 2004 Posts: 1,058	07-19-2005 03:57 From: blaze Spinnaker SL customer support has always been good for me. Always good.... you get what you give as in if you have a attitude you will have one back. _____________________
Doc Nielsen Fallen... Join date: 13 Apr 2005 Posts: 1,059	07-19-2005 03:59 From: Roseann Flora Always good.... you get what you give as in if you have a attitude you will have one back. Fine - but I don't recall ever sending them an autoresponder message! _____________________ All very well for people to have a sig that exhorts you to 'be the change' - I wonder if it's ever occurred to them that they might be something that needs changing...?
Madame Maracas Not who you think I am... Join date: 7 Jun 2004 Posts: 1,953	07-19-2005 03:59 I've gotten responses to emails in a reasonable interval (4 - 24 hours urgency appropriate), and when necessary for clarification to my not so technical mind, very nicely/quickly as well. _____________________ RadioRadio - http://radioradiosl.com M 6 Hobbes Abattoir T 7 Sezmra Svorag W 4 Brian Mason W 6 Moira Stern W 8 Nala Galatea Th 6 Chet Neurocam F 6 Vertigo Paris F 9 Madame Maracas S 5 Madame Maracas S 8 TriNala Su 6 Trinity Serpentine http://madamemaracas.wordpress.com - Madame Maracas Blaaagh Plurk - http://www.plurk.com/user/MadameMaracas
Jellin Pico Grumpy Oldbie Join date: 3 Aug 2003 Posts: 1,037	07-19-2005 08:32 Doc, I'm beginning to get the impression you're not happy with SL. _____________________ It's Official! From: Trinity Serpentine Jellin, you are soooooo FIC! Fabulous, Intelligent and Cute
Raudf Fox (ra-ow-th) Join date: 25 Feb 2005 Posts: 5,119	07-19-2005 09:23 From: Jellin Pico Doc, I'm beginning to get the impression you're not happy with SL. Understatement of the year? Doc, if a game is giving you this much problem.. maybe it's time to take a break? A nice long one? I've had to do it a time or two myself, just not with SL, yet. But as for the poll question: I've never had a problem with Tech Support or any of their support branches. They are usually pretty good about answering almost any stupid question I have, and in one case, helped me sort one problem out that was purely on my end! _____________________ DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176 Want more attachment points for your avatar's wearing pleasure? Then please vote for https://jira.secondlife.com/browse/VWR-1065?
Enabran Templar Capitalist Pig Join date: 26 Aug 2004 Posts: 4,506	07-19-2005 09:56 We used to have these sorts of people when I worked in retail. Customers who were so deeply angry for reasons I could never fully understand, who took out their wrath on everyone in the store. Some of the younger girls at customer service always got it the hardest. These were tough cookies, too, but occasionally we got that really special customer who was able to reduce them to sobbing, infuriated piles of broken humanity. I don't envy Linden's support people. _____________________ From: Hiro Pendragon Furthermore, as Second Life goes to the Metaverse, and this becomes an open platform, Linden Lab risks lawsuit in court and [attachment culling] will, I repeat WILL be reverse in court. Second Life Forums: Who needs Reason when you can use bold tags?
Enabran Templar Capitalist Pig Join date: 26 Aug 2004 Posts: 4,506	07-19-2005 10:00 From: Raudf Fox Understatement of the year? Doc, if a game is giving you this much problem.. maybe it's time to take a break? A nice long one? I've had to do it a time or two myself, just not with SL, yet. This is good advice. Also, because Doc's ravings always seem to center upon some inscrutible lag that Linden Lab is somehow supposed to resolve via exhaustive software patching, perhaps in the time off she can do a little network optimization or replace the router that is so troubling her Second Life. Just a thought. _____________________ From: Hiro Pendragon Furthermore, as Second Life goes to the Metaverse, and this becomes an open platform, Linden Lab risks lawsuit in court and [attachment culling] will, I repeat WILL be reverse in court. Second Life Forums: Who needs Reason when you can use bold tags?
MrsJakal Suavage Purple Butterfly Join date: 18 Jul 2004 Posts: 1,434	07-19-2005 10:04 I voted that problem dealt with to my satisfaction because most of them had. Although, I think I've experienced few of the options given. _____________________
FlipperPA Peregrine Magically Delicious! Join date: 14 Nov 2003 Posts: 3,703	07-19-2005 10:08 Yesterday, my entire inventory went poof. 18 months worth of stuff. I IM'd Live Help, and there was a Linden present. I was instructed to instant message a specific Linden. I did. Then I went out for drinks with friends for a birthday. When I got home two hours later, my entire inventory was back. That's pretty damn good, in my books. I know inventory hasn't always been recovered, so I was worried... perhaps they're improving in this sector too? -Flip _____________________ Peregrine Salon: www.PeregrineSalon.com - my consulting company Second Blogger: www.SecondBlogger.com - free, fully integrated Second Life blogging for all avatars!
Nolan Nash Frischer Frosch Join date: 15 May 2003 Posts: 7,141	07-19-2005 10:13 "how was it for you?" I will let you know when I have finished this cigarette. _____________________ “Time's fun when you're having flies.” ~Kermit
Jauani Wu pancake rabbit Join date: 7 Apr 2003 Posts: 3,835	07-19-2005 11:32 From: Nolan Nash "how was it for you?" I will let you know when I have finished this cigarette. that made me noLOLan _____________________ http://wu-had.blogspot.com/ read my blog Mecha Jauani Wu hero of justice __________________________________________________ "Oh Jauani, you're terrible." - khamon fate
Nolan Nash Frischer Frosch Join date: 15 May 2003 Posts: 7,141	07-19-2005 11:52 From: Jauani Wu that made me noLOLan So it was good for you too! _____________________ “Time's fun when you're having flies.” ~Kermit
Ulrika Zugzwang Magnanimous in Victory Join date: 10 Jun 2004 Posts: 6,382	07-19-2005 11:54 They never seem to read the entire email and they respond slowly, very slowly. However, they did eventually solve part of the problem and for that I'm happy. ~Ulrika~ _____________________ Chik-chik-chika-ahh

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SL Customer Support - how was it for you?

What's YOUR experience been of SL support?