is there really anyone who reads this?

is there really anyone who reads this? no one seems to reply to the posts on here. maybe the lindens are on vacation. im new to sl, sure doesnt seem like customer service is very helpful. slboutique is bad too, no one responds to my emails from there either. o well.

No, we're not on vacation, and I'm sorry that posts have gone unanswered. I'm thinking this forum should be renamed, since it really isn't meant to function with immediate turnaround (although I agree, a week is too long).

One of the problems with this forum is that it isn't a substitute for support. There's no way, for example, that I can solve someone's log-in problems, or in-world dispute from this forum. Support and Abuse Management are still the best ways to get help for those sorts of problems

What this forum is best for is to answer questions about policy, plans, features or ideas. Perhaps it needs a new name. We debated whether the name should be changed to Direct to Linden, or maybe ju

I'm going to start a discussion thread, and would love your thoughts about how to make this forum more useful and also how to communicate what it's best suited for.

I think you should put the hotline in world and we all have to make a long trek from a telehub to pose a question to a big buddah. The buddah then says that it will get back to you within 7 days.

And then email all the questions to an RSS subscription feed which you can optionally syndicate in the community area.

Hopefully by the time we've all made the long trek (turn flying off, heh) we'll have thought better of about what we're going to say.

This is actually a brilliant idea.

Actually, yes, it is. Most times, people who want help haven't used all the resources available to give it to themselves before reaching out to ask someone else. Something like this would immediately present the question, 'Should I make the effort to visit the Buddah, or see if I can find my answer closer to home?'

Sometimes, all it takes to motivate someone to be a little more proactive is the thought of having to work harder to get someone else to do it than to do it yourself. (chuckle)

I personally take care of all emails for SLBoutique.com. I think if you ask around, you'll find our service record is excellent. Please note this news item; I've been with very limited access the past week:

http://www.slboutique.com/index.php?p=content&contentid=17

Sorry if you're experiencing a delay in reply, its due to computer problems.

I've also never had a problem with SL's customer service and haven't tried the hotline..

Regards,

-Flip

Also try IMing people in world too. I've been in varying forms of under the weater since I quit smoking so I am not always as responsive as I could be. Usually if people IM me with SLB questions, I take care of them right away or alert Flipper.

Some of them could have got a much quicker response by asking Live Help, or posting in the technical support forum. 100 threads saying "I can't login!!" is also pretty pointless.

I think there needs to be a greater awareness of inworld tools such as live help and self-help places such as the wiki.

Where should "I can't log in!" go - with 1 or 2 it's not interesting. With 50 it demonstrates a grid problem. Where would LL like them? I think I'd prefer the tech. support forum.

I think one option may be to move hotline posts to the appropriate forums - this shows that the post is in the wrong spot and may teach people that the appropriate spot for "OMG can't log in!" is tech support, and "How do I buy first land?" is land and economy. By responding to non-hotline posts LL may be encouraging people to use the hotline for crap.

I agree Roberta. Most people read the forums selectively. I sure as hell do not have the time or will to read every single thread in every single forum evey day. Instant Messages in world are probably the best way to get in touch with me if there is a problem that needs to be addressed.