We should get a refund!!!!

9.1 Disclaimer. LINDEN PROVIDES THE SERVICE, THE LINDEN SOFTWARE, THE ACCOUNT AND ALL OTHER SERVICES STRICTLY ON AN "AS IS" BASIS, PROVIDED AT YOUR OWN RISK, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF ANY KIND, WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Without limiting the foregoing, Linden does not ensure continuous, error-free, secure or virus-free operation of the Service, the Linden Software or your Account, and you understand that you shall not be entitled to refunds for fees based on Linden ’s failure to provide any of the foregoing. Some states do not allow the disclaimer of implied warranties, and to that extent, the foregoing disclaimer may not apply to you.

Or not...



Now, they've given us a refund for downtime once in the past that I know of, but they were doing it purely at their whim as a favor.

I know this is just random legalese that most people probably didn't even bother to read, but really, folks, we're all adults here, and we all realize that SL goes down occasionally. We should also realize that SL is about the coolest thing on the net right now, and as a cutting edge service, it may be susceptible to down-time. It's all part of the game.

If you're really that mad about down-time and upset about how much money you put into tier, only to be blocked from logging on for a few days, then cancel your account. Wash your hands of it. I hope you won't, though. The people are what make LS really fun, both the players and the Lindens. Sometimes problems happen, but we have to remember that the ones trying to fix it are real people, and right now they're putting all of their effort into getting SL back up as soon as possible -- on a Saturday.

Let's all be adults about this and be excited about when SL comes back, not angry and bitter for the small time when it's gone. If we all really thought SL was complete crap, we wouldn't still be here, waiting and hoping that it'd come back. In truth, we all love it, and we can't keep ourselves away from it. Let's not let our anxiety and enthusiasm show negatively during this rough spot.

but... but... but... I dont wanna be an adult dammit I wanna PLAAAAAAAAYYYYYYYYY!

Going down for a reasonable amount of time is a bit different then the service you paid for deteriating over the last few weeks of constant inability to log on in a timely manor and then these last few days were some are not able to log in at all.

We pay for a service, we expect that service to be up and running at all times except for maintance periods. It is also reasonable to expect updates to make things better and not worse.

I am not anti-LL, and I do understand they are working on a solution. Do I believe they have done everything they can to solve the problem? Hard to tell, personaly I do not belive so. I do know that they better be there right now in their office working on the problem for the service I pay to use until it is fixed... that is also reasonable.

Why oh why do I always agree with you it seems? The funny thing is is on Friday, before I went to RL work...I saw LL was hiring for Customer Service Specialist...I soooooooooooooooooooooooooooooooooooo thought about applying...*Clings to her resume and keeps it away*

Why oh why do I always agree with you it seems? The funny thing is is on Friday, before I went to RL work...I saw LL was hiring for Customer Service Specialist...I soooooooooooooooooooooooooooooooooooo thought about applying...*Clings to her resume and keeps it away*

Originally Posted by Terms of Service
9.1 Disclaimer. LINDEN PROVIDES THE SERVICE, THE LINDEN SOFTWARE, THE ACCOUNT AND ALL OTHER SERVICES STRICTLY ON AN "AS IS" BASIS, PROVIDED AT YOUR OWN RISK, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF ANY KIND, WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Without limiting the foregoing, Linden does not ensure continuous, error-free, secure or virus-free operation of the Service, the Linden Software or your Account, and you understand that you shall not be entitled to refunds for fees based on Linden ’s failure to provide any of the foregoing. Some states do not allow the disclaimer of implied warranties, and to that extent, the foregoing disclaimer may not apply to you.
----------------------------------------------------------------------

Or not...



Now, they've given us a refund for downtime once in the past that I know of, but they were doing it purely at their whim as a favor.

I know this is just random legalese that most people probably didn't even bother to read, but really, folks, we're all adults here, and we all realize that SL goes down occasionally. We should also realize that SL is about the coolest thing on the net right now, and as a cutting edge service, it may be susceptible to down-time. It's all part of the game.

If you're really that mad about down-time and upset about how much money you put into tier, only to be blocked from logging on for a few days, then cancel your account. Wash your hands of it. I hope you won't, though. The people are what make LS really fun, both the players and the Lindens. Sometimes problems happen, but we have to remember that the ones trying to fix it are real people, and right now they're putting all of their effort into getting SL back up as soon as possible -- on a Saturday.

Let's all be adults about this and be excited about when SL comes back, not angry and bitter for the small time when it's gone. If we all really thought SL was complete crap, we wouldn't still be here, waiting and hoping that it'd come back. In truth, we all love it, and we can't keep ourselves away from it. Let's not let our anxiety and enthusiasm show negatively during this rough spot.

CRAP! I don't pay any tier, so that means I won't get any money!

How about my potential Bingo wins losses? I should get come compensation for that!

coco

So much for Customer Satisfaction....... what ever happend to Fair Trading Act???? Im sure this will be against those terms .... (will be looking into that side)