0.o Why is this happening to me?

Ok, I'm sure a few people are getting annoyed by me. I've had similar posts before about this subject. I'm still having issues.

BASICALLY, this is what is happening:
1st account made > Out of the blue, just stopped working properly = 0 Bandwidth when logging on.
2nd account made > Out of the blue, Just stopped working properly = 0 Bandwidth when logging on.

Ok, so I thought it was just my computer. But the same thing happens when I use another computer on my network.

So just now I made my 3rd ACCOUNT, for heavens sake. And it works. Just great... woopitie doo. Same thing as before, like I don't even get excited anymore because I expect the worse of SL anymore. It's like why in the hell am I so addicted a to game that causes this much trouble for me?

Anywho, I imagine it will do the same as before with the other two.

Before you say its my computer, let me just remind you that it works fine with new accounts and not with MY old ones. So if it's just my computer itself... tell me how that is possible. It just doesn't make sense.

I've even ran a speed test. The latest one I did was little over 7100kb/s Download and lil over 430 kb/s. That's just with one test, not average speeds.

I thought it could be my ISP.... but once again, how would I be able to create a new account and use it... but not with the old ones?

So I'm sure by now you are bit confused as to what the hell is going on. I'm not just going to continue to make new accounts. That's nuts! As most of you should know. I've worked hard on my two old accounts and it devastated me when I just had to start over the first time.

I would consult LL Support, BUT I am not special enough to receive the kind of help that I need - Basic Accounts. I would pay for premium, BUT I can't even play, so there's no way in hell I would pay before knowing if I can play it again.

I'm starting to REALLY think that LL blocked my IP address from my older accounts. It's the only thing that is making sense to me. Please Help me out. I wish a Linden would help me out... but that's just wishful thinking.

Thanks for paying attention to my horrid issue. Please post if you have any ideas or suggestions.

Both sounds like your firewall/isp cuts it off since its easy marked as excessive bandwidth use.

Dropped connection to SL can be wireless,router,firewall, isp issue, typically what i read about it on forum here its either of those.

It happens with my firewalls off, I have a wired connection, and I have the router set up to allow SL pretty much...

How could I test my bandwidth? and compare it to what the ISP plan is or whatever.

Another thing to look into which I myslef (after 2 years in world) stated experiencing line drops. My Cable modem itself.

It was an older surfboard modem that ive had for several years (4+).

I replaced the cable modem with a current version and all my problems with
connection were eliminated.

Things to check:

1. Modem Firmware version and if there is an update
2. Network cards your using in your machines
3. Router settings, Firewall.
4. Contacting service provider and explaining issues. They keep a logfile on your ip, everywhere you go every connection you make. They can also ping your modem and run tests to see if there may be an issue just with that.

Good Luck

-Tab

What do you mean by "0 bandwidth when logging on"??

If you had been IP blocked, you would not be able to create a new account.

1) Use the Guest Login/Special Question submit a ticket. Ticket Type is Special Question, Basic/Guest ticket type is 'It is telling me I can't log in from here'. Describe your problem in the fields, and ask them to check to make sure you do not have any stuck inventory items.

2) How log does your account work before it no longer allows you to log in? 1 week, 1 month, 1 hour, etc?

3) Can you go to someone else's house, or a public Internet Cafe and try logging into the frozen accounts there?

4) When you log into the Secondlife.com website with the frozen account and go to Account Management, do you see any indication of locked account?

5) Windows or Mac Or *nix? Have you tried a complete uninstalled, including deleting the profile directory that is found on windows machines at %userprofile%\application data\secondlife ?

SL does not tell me anything about not being able to login.

And it really depends how long it takes, Im actually starting to think that it has something to do with my inventory size... because I started having problems when my inventory gets larger.

And yes, I can login on to my account from anywhere else with broadband connections.

I have not experienced any type of indications of having a frozen account.

I've done all kinds of reinstalling of SL, I do a lot when I can play regularly. I've even done a reformat, thinking that it was with my computer.

Reboot your router and modem.

I also would like to know what 0 bandwidth means. If it means that there is no inbound or outbound traffic to and from your computer, check your firewall and/or antivirus. Also check your network card (it may need new drivers or even on the verge of failure). And a little thing like a connector on your ethernet cable could cause your problem (maybe it's just loose).

I'm not much on LL's service as a whole with all their programming induced problems we have to put up with but I'm a little amused at your finger pointing at them for this problem. Everything you've told us so far points directly back to your system or network. Saying you would not pay for a game that you cannot play makes a lot of sense to me.......but when said in such a way that implies LL owes you total support "before" you pay is a little out there. If you don't want to pay then use the money you save yourself to make it possible to continue to play for free. In other words, fix it on your own.

I hate when I have to side with LL.............LOL.

Can you take your computer to another place with broadband and log into the frozen accounts? We have narrowed it down to your 'home', now to narrow it down to your ISP, your Router, or your Computer.

It does not appear to be a problem on SecondLife/Linden Lab's side. The problem is one of the three I mentioned, or a strange combination of them.

What antivirus/anti spam/anti malware programs are you running?

Yes, I could take my computer to somewhere else and it would play just fine.

And right now I haven't reinstalled my AV,AM programs, so they aren't running

AND Thank you for taking the time to help me out.

I reboot my router/modem box like every day just about. My firewall Stays off when on SL, and if it was my firewall causing problems how could I get on with my new account? Thanks for the help. Checking this and that, I've been doing that for a while. Everything you are telling me is like religious troubleshooting every time a game wont work for me or something. And yes, it could be LL fault.... 'could' being keyword. And I did not say LL owes me support, I did not imply it... it's how you read it. I said,

"I would consult LL Support, BUT I am not special enough to receive the kind of help that I need - Basic Accounts. I would pay for premium, BUT I can't even play, so there's no way in hell I would pay before knowing if I can play it again."

This is me saying hey, I am just basic account. Please don't assume that I have Premium account just because I have multiple accounts- has happened. Just trying to clear the water so to speak. And I said that I wouldn't pay before KNOWING if I can play it again. Basically I was saying that I'm not going to upgrade and then try to get support. LL doesn't owe me shit and I wouldn't expect it. I mean, would you pay money to upgrade not knowing if the LL support will help you or not? Like if you knew for sure it wasn't physically your computer? And that well, you can play new accounts you made but you can't play your old ones that have lots of goodies on them? You can't blame me for being completely questionable about it. I need help not someone telling me simple troubleshooting and then basically trying to step all over me because I have thought of it might being LL's fault. You aren't even paying attention either to the thread as to whats going on. You are just repeating things that former posters have already asked me, you could have saved worlds of trouble if you had just paid attention to what even the other people willing to help had said.

I'm grateful that you thought to help, but I'm not grateful of you getting smart with me. I've done nothing for you to act so rude with me. I'm asking for help from anyone that's willing to truly help me. Not be rude, or offensive. Save your time and fix your attitude. People really need help in here because LL limits support help with basic members and etc... if you are just going to question their thoughts on the problem, then you don't need to be trying to help people. That's part of helping others, listening to their thoughts and then telling them why or why not that doesn't make sense or whatever. You obviously, didn't do that.

Based on the information, it appears strongly that it is related to your ISP. For completness of testing though, you would take your router and PC to another location and test. If it works then it is 100% your ISP.

Depending on who your ISP is, I would try to get in touch with their network engineers/level 2 or 3 techs, and ask if they can watch your connection while you log into an affected account. Also ask if they have put any special bandwidth limits on your account.

Also, if this is DSL, see if they will run a load test to your DSL adaptor.

Yea, I have cable. My ISP is Timewarner Cable. ugh, they are known for being crappy anyways. Thanks for your input.

I have Time Warner too. As far as know TW does not throttle their internet users accounts. Not in Southern California anyway. Since you regularly power cycle your modem and router and still have the problem have you looked for an updated firmware for your router and/or modem? Do you own your modem or are you renting it from TW? If renting, take it in and exchange it for a new one. Routers last a long time but they do go bad like any other electronics gadget........it's possible it's time to replace it. But, before you do all that call Time Warner........they do have fairly good tech support (I've used it before). Let them run some tests for you even if you think it's a waste of time. By pass your router for a week or so. Do something different to narrow it down a little. Being able to take your computer to another location and not have the problem does tell you that it is not LL's fault. But, when you took your computer to that location and it worked did you take your router and modem too? If you did then tell TW that..........points squarely at them with some sort of local area problem.


We (myself included) are trying to help you. And, for the record, the reason I posted my remarks about you wanting SL support BEFORE you even considered paying for the service was your comment about not being "special enough". I'm premium and I do not feel special in any way..........if I had the same problems you are having with everything pointing at the problem being something other than SL I would not expect LL to give me any support what so ever regardless of how much a month/quarter/year I pay them. If everything you've told us is true (and I have no reason to disbelieve you) then you have completely eliminated Linden Lab of the cause of your problems. You have not eliminated your ISP or your set up at your home. If you want to know my guess.......it's between two things. Your router and modem. Time Warner tech support can help with your modem but they won't help with the router. Call them.

Thank you very much. After searching for Time warner Bandwidth speed tests... I finally found it. with my computer which is ran through a switcher too, I get maybe 1mb/s download speed max. I went to another computer on my home network and it's hooked directly into the router, that computer averages around 2mb/s

The thing with our router is that it's also the modem as well. I've read plenty of reviews on it, however I'm temporarily living with my mom and I have no say on the equipment. The Equipment was "free".... >.> some promo thing or whatever.

But I read on TW website... that Road runner internet you can up to a max of 10mb/s. Thing is I know that TW has different packages. My mom used to have the Light package, but when we moved- me and my bf- she upgraded to Standard.

I know that SL sucks alot of bandwidth. But even when I am the ONLY person using internet I still can't login with my affected accounts. So my bandwidth is limited, I don't even know what the "average" speed we are supposed to have...

Have you cleared the caches of those older accounts before trying to log on? Also, I read in one of our past updates that a fix was included for one avatar that couldn't log into a certain sim...I guess she got corrupted somehow....but apparently they had to move her or delete some corrupted files. Could that be it if both old accounts logged off in the same location? Calling them might help more than posting.

Im pretty sure it has nothing to with the sim I log into. Usually when I cant login on SL, I try logging in at other areas. If I had corrupted files then I would have troubles logging in at any location. But that's not the case. I'm pretty positive it has to do with my ISP and/or my Netgear Modem/Router.