Coalesce cause of missing inventory when multi items moved from object to inventory?

I recently purchased a different parcel on Pisces in Azure Islands (my old parcel in Aquila was then sold to my sister Arya). While I was 'taking' my items off of the Aquila parcel several of my items never made it to my inventory. I lost 14 items - sofa, tables, books, rug, chairs, laptop, etc. I knew what steps to take to look for the missing items as the knowledge base is fairly easy to search. In my support request, I clearly stated my problem and the steps I took to resolve the problem ~ yet the 'response' from support was simply to give me a link to a page detailing the steps I had already taken ((http://secondlife.com/knowledgebase/article.php?id=292
http://blog.secondlife.com/2006/11/06/getting-technical-auto-return-time-increase). This sort of response is far more frustrating than receiving no response at all.

So far I've contacted one of the creators of the items that have disappeared ~ Eva Virgo. Eva was kind enough to offer to replace the missing items and requested a notecard showing the transactions. I suppose she hasn't been online lately as she hasn't responded to any of my IM's or accepted the notecard since her offer. As it stands my new virtual home is still barren of virtual furniture.

Still needing furniture, last night I dropped another $3500 L and purchased a new house and furniture from Scorpio Galatea (do check out his stuff ~ simply fabulous!) I didn't expect to lose any inventory this time around as I wasn't going to do anything that I hasn't worked in the past, but recent 'upgrades' seem to be the problem with my missing inventory (which has now increased by another 12 - 15 pieces as of this morning.)

According to the kb regarding coalesce(which support keeps directing me to) SL's new coalesce feature will combine several items into one when being returned/moved to your inventory. I'm not sure what the benefit of it is ~ but over the past week I've become painfully aware of what the drawback is. I selected several items from the newly purchased box to move to my inventory in one shot (as I've done in the past with success, prior to recent upgrades). I did this three times. Three items made it to my inventory, instead of the the 12-15 that were selected. Now, if the coalesce feature *worked* I should be able to pull these three items from my inventory to my parcel and *viola* all of the items would rez. Nope. No such luck. I am now out another good bit of USD/$L due to SL's "improvements".

My conversation in world with support:
[4:13] *** Welcome to Help Request ***
Please first check our SL Help Pages by pressing F1, or by accessing the Knowledge Base http://secondlife.com/knowledgebase/
If your answer is not there, please enter your question to begin, then allow a few moments for available helpers to respond.
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[4:16] Mor McLeod: Dear Sl, your coalesce feature has screwed up my inventory. I purchased a 3500 L box of furniture last night. It has over 30 pieces of furniture in it. While moving the furniture from the box to my inventory I selected 4-5 pieces at a time...only one showed in my inentory with each move. I pulled the single items that showed in my inventory hoping that the other items were tucked away with them, but they were not (only single items as they appeared in my inventory). I am now missing quite a bit of furniture. Please restore my inventory or my linden. This is the THIRD time I've lost stuff in SL recently I am out over $25 USD. I have spent over 431
[4:16] Mor McLeod: USD in this game over the past 30 days
[4:16] Hermia Linden: Hello
[4:16] Mor McLeod: Hi =)
[4:16] Hermia Linden: Sorry to hear that.
[4:17] Mor McLeod: Me too...it's getting rather frustrating ;-p
[4:17] Hermia Linden: if things have gone from inventory you'll need to send in a Bug Report from the Tools menu as soon as you can
[4:17] Mor McLeod: K. So there isn't anything that can be done to fix my inventory, then?
[4:19] Hermia Linden: Well, presumably you saw these articles? http://secondlife.com/app/help/guides/lostinv.php and http://secondlife.com/knowledgebase/article.php?id=292
[4:20] Mor McLeod: Yes...the last time something like this happened support sent me those links. I tried those steps already with no luck. It's only been happening the past two viewer upgrades.
[4:21] Hermia Linden: There isn't anything more we can do for you in-world unfortunately. The techs will investigate for you if you send in a report but you need to do that within a week of it happening.
[4:22] Mor McLeod: I sent the last report immediately. I'm writing up the report for this incident now
[4:23] Hermia Linden: Ok. I do hope it works ou tfor you. I know some things are lost irretrievably some times but if you can give places and times it does help.
[4:23] Mor McLeod: Thanks =)
[4:24] Hermia Linden: )
[4:28] Mor McLeod: I've submitted teh bug...how long does it take for a response, and do I need to stay online until somebody responds?
[4:29] Hermia Linden: There's no need to hold th ewindow open as it will be in the techs' hands. The office doesn;t open for another 4 hours or so though
[4:30] Mor McLeod: Ah that's right ~ Pacific time! Thanks for you help...I've got my fingers crossed ;-p

The bug report:
Steps to reproduce the bug: I purchased Japanese House Furniture Pack containing over 30 pcs of furniture. To save time I selected several items at once from the box and dragged them to my inventory. I did this 3 times. I noticed only 3 items showed in my inventory.
Observed results: Instead of multiple items being moved to my inventory three times, three single items were moved to my inventory. The other items were not in the box or in my inventory. Being aware of the coalesce feature I pulled the items out of my inventory onto my parcel (which has over 1500 prim left available). Only the single items appeared, with no other inventory 'inside'.
Expected results: I expected the 12 - 15 addtional items selected to be moved to show up in my inventory when I moved them or at the very least still show in the box. I have moved multiple items in the past in this manner without an issue.

SL's response:
[rt.lindenlab.com #583712] AutoReply: Bug: E:197 P:1 O:W V1.13.3.2 (Pisces)[Inventory] "Items missing when moving multiple items from box to Inv." rt.lindenlab.com #583712
Bug Report via RT <bugs@secondlife.com>

Dear Second Life Resident:

Your bug report regarding Bug: E:197 P:1 O:W V1.13.3.2 (Pisces)[Inventory] "Items missing when moving multiple items from box to Inv." has been received, and assigned an ID of [rt.lindenlab.com #583712].

Thanks! Sending a bug report is a great way to help us improve Second Life. In general, don't expect a response to this bug report. We aren't able to respond with the status of each report, and many reports duplicate others. If this is a new bug, and we need further help understanding or reproducing it, a development team member may contact you.

Some other places you may wish to go for help or updates on typical problems and known issues:

In World Help
Second Life’s Live Help system gives you instant access to knowledgeable Second Life Residents who have volunteered to help answer your questions. You can ask a Live Help question by selecting 'Live Help' from the in-world Help menu.

Help Web Site
Another useful webpage to visit for more help is http://www.secondlife.com/help.


Best,
[email]bugs@secondlife.com[/email]

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Bug: E:197 P:1 O:W V1.13.3.2 (Pisces)[Inventory] "Items missing when moving multiple items from box to Inv."

My plea to the content creator:
[4:09] Mor McLeod: Hello - I just bought your japanese style house and japanese style furniture last night. The house is fabulous. I ran into a problem while unloading the furniture however. I moved 4-5 pieces out of the box into my inventory at a time - only one item showed up in my inventory. I thought this may be due to SL's new coalesce feature so I pulled the items onto my land hoping this would rez the missing items ~ no such luck. I am now missing approximately 10 - 12 pieces out of the furniture set. Is there any way you would be willing to replace the missing items? It would be the items from the first listed to the Chinese Ar Zodiac Rat & Dragon with the exception of Victory at sea victory on eather & black horse shogun? Thanks =)
[4:09] Second Life: User not online - message will be stored and delivered later.

I've also submitted a support request to SL through the email interface, assuming the bug report will receive no response (since the response states just that).

Also, the Knowledge Base for the Coalesce Feature stated bugs for returned items not showing in inventory should be reported directly to Kona Linden: [5:11] Mor McLeod: Hello Kona. I have a bug to report with the coalesce feature. This does not involve 'returned' inventory, rather inventory moved from an object to inventory. It has been reproduced successfully (though not on purpose). See this RT:583744. The original RT is 576483. I really hope you can figure this one out...especially if it means me getting my stuff back
[5:11] Second Life: User not online - message will be stored and delivered later.

I'm curious to know how many other SL residents experience this problem. If so, do you know of a work around, fix or specific party I should contact?

I feel your pain. I accidently turned on autoreturn yesterday and got all my items returned. Then i called Live Help and they told me to rezz the last item in "Lost and Found".

So i did and my skybox rezzed on the ground but did not have my house or any of the other items in it (such as expensive furniture, poseballs from bits and bobs and stuff i have no clue where i got it from) attached to it.

Since then i have been trying to get an answer to a few simple questions but other then references to the knowledgebase article noone managed to answer me this:

- What happens to items that cannot be rezzed for reasons such as 1) too many 2) they would be rezzed under the ground?
- How many items attach togheter before a split is made in rezzing objects?

I'm VERY disappointed. Not only is this "feature" something that totally sucks and only causes more harm then good, the responses you get from Help or Support (if you ever get one) are anything but satisfying.

I have tried to get a set of clothing back since November. I sent 5!!! requests for help and got no answer at all. I ended up buying the set myself after i happen to run into the set at a store. Now i'm loosing more cash because of this SHIT feature that doesn't make any sense at all other then a way for the Lindens to deal with their database.

I work hard for my cash and even though the amounts paid in SL aren't huge ones compared to the prices in the real world i don't think its right at all to screw up items that people have bought as easy as this.

I'm hoping Support will finally help me this time but i don't have much faith in that

Starting to wonder if Support actually even play SL, or do they read from a manual like...

Question 1 = look up page 359
if Question 1 leads to question 10 look up page 160

Selecting multiple prims/links, is very very dangerous,only safe if you can take a few copies then TAKE, take something you cannot copy , always leads to disaster for me, always something missing....

Whenever its pick prim distance (isnt there a option to disable select prim distance -.-) or just SL lag when you take it and only saves some of it i dont know, you might think you save time taking everything but i hiiighly dont recommend it anymore.

Lost 100's of hours of playing with builds like that, this prob sound dumb but anything you cannot copy in SL ,.... dont buy it, you will loose some of them randomly -.-


Heres my favorite way i ever lost a thing

.Rez a carpet with 2 posecube things,
..few seconds pass,...
(kinda i dont remember quite the words -.-)
..."Sim notificiation on prim limit temporary disabled"
...."Parcel full"
.....KABOOM goes one of my posecubes, just wanish...not in inventory not in lost and found, not in sim, poses for 9-10k$L just in that one goes bybye\o

That one must be one of the rarest i gotten tho

Did I mention it sucks? Did I also mention Ive been bitching about this since I first discovered this (sarcastic voice) 'wonderful new feature'. ? I think Ive made this same post twenty times already. Whats my biggest problem with it? MOST PEOPLE DONT HAVE A CLUE IT EXISTS! They throw out one of those 500 wall pieces named 'Object' and have accidently also tossed out three cars and a starax wand that were 'coalesced' within one of those 'objects.' And if they are lucky enough to rez the right object, the objects within rez in their original placement. Which means if your items were returned from your island sim and they were located at one end of the island 100s of meters away, and you rez the coalesced item in your friends backyard, then your coalesced items rez across the bay in some guys yard that hasnt logged in in five months and has his ban lines up. You think this post is convoluted? SO IS THIS COALESCED MESS! Did I mention it sucks?