How do I report my island is down???

This is crazy. I pay 195 bucks a month for an island. It has been down all day so I go to use live help to report that it is down (as I have done in the past) only to find that there is NO live help anymore.

How do I report an island that I am paying a lot of money for is down in a timely way??? Email usually takes days to respond and lately they never ever respond. Phones just put you on hold for a long time only to send you to voice mail after wasting your time. What in the WORLD is going on??? Have the Lindens lost their MINDS????

I am so way beyond angry right now. Can anyone tell me how to report my island (Oz) is down?

If you own a sim, you really should be reading the blog for changes that affect you.

Specific to your case: http://blog.secondlife.com/2007/04/24/new-region-down-form-added-to-the-website/

Actual link: https://secondlife.com/account/region_down.php

Thank you for the link! We don't all have time to read the forums every week (though I try). Something as major as removing Live Help should have been stated via email to all sim owners.. to all customers for that matter as it is an outrage to have removed it before the new help system is online.

I am happy to see some system in place, but how fast are they to respond to these sim down reports? I hope it is faster than their replies to emails or voice mails. Live help would usually have had a sim back up within 30 minutes.

You can do without reading the forums, but you should give the blog a quick glance (http://blog.secondlife.com) since that is the only way LL communicates . And while some of it are things you can do without, some things you really should know.

You also qualify for concierge support through [email]concierge@secondlife.com[/email] (give me a nudge in-world if you don't have the concierge number, it's not the general support number).

To replace Live Help we'll get a ticketing system soon-ish so keep an eye out for an announcement on that, meanwhile [email]inworldsupport@secondlife.com[/email] supposidly ends up going to the on-duty Liasons for things you normally would need a Linden on Live Help (in-world problems, not related to account or billing).