The Perfect Crash

ala Perfect Storm

This happens more often than not.

I run SL, works fine for a while, then all of a sudden, the ENTIRE computer goes to a halt, the music still plays for a while then that stops too, I actually have to take the power supply out so I can restart the computer. I don't know why this happens, but here are the specs for it.

Taken from DxDiag, just so you know (it's rather indepth, so you might not have to read ALL of it)

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System Information
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Time of this report: 3/5/2007, 17:19:37
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: Gateway M680
BIOS: Rev 1.0
Processor: Intel(R) Pentium(R) M processor 1.86GHz
Memory: 1022MB RAM
Page File: 402MB used, 4600MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

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DxDiag Notes
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DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

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DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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Display Devices
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Card name: NVIDIA Quadro FX Go1400
Manufacturer: NVIDIA
Chip type: Quadro FX Go1400
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_00CC&SUBSYS_0604107B&REV_A2
Display Memory: 256.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.7892 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/29/2005 18:54:00, 3913344 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 8/29/2005 18:54:00, 3222048 bytes
Device Identifier: {D7B71E3E-438C-11CF-1F6D-0E2603C2CB35}
Vendor ID: 0x10DE
Device ID: 0x00CC
SubSys ID: 0x0604107B
Revision ID: 0x00A2
Revision ID: 0x00A2
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

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Sound Devices
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Description: Conexant AMC Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_266E&SUBSYS_0604107B&REV_03
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: camcaud.sys
Driver Version: 6.13.0010.8340 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/28/2004 00:02:34, 34048 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

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Disk & DVD/CD-ROM Drives
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Drive: C:
Free Space: 11.4 GB
Total Space: 70.3 GB
File System: NTFS
Model: HTS541080G9AT00

Drive: D:
Free Space: 3.6 GB
Total Space: 6.0 GB
File System: FAT32
Model: HTS541080G9AT00

Drive: E:
Model: QSI DVD+-RW SDW-082
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 12:00:00, 49536 bytes

As a laptop its quite possible its overheating if not correctly positioned and ventilated, also the graphics drivers are from mid 2005, im not sure if they can be updated or if the chipset is powerful as we dont currently test against ot support the Quadro chipset.

Thank you very much for the quick reply, I'll try and contact nVidia, because they don't seem to have a driver specifically for go.. and Gateway is terrible with updating their specific drivers. I'll also try to contact Gateway and see if the card can't be replaced with something more up to date. I also plan on taking it to my schools service center, get the heat sink cleaned.

Thanks for all you help.


Graham

Isn't the Quadro on the not supported list? Oh wait, it's on the not tested list on the requirements page.

nVidia might not be able to help you there, as a lot if the time, especially for laptops, drivers are the responcibility of the Manufacturer, in this case, Gateway. I have a toshiba laptop, and an nVidia Geforce Go vid card, nVidia does not supply drivers for my card, I had to get it from the manufacturer