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Update failure

Tommy Oz
Registered User
Join date: 13 Jan 2005
Posts: 56
08-30-2005 09:50
I am unable to update the SL client. I get the following error:

I was unable to locate the Second Life Update.
This is probably our fault.

All other connections with SL works fine, both login and regular sim connections.

This was happening earlier with the optional fix, which I bypassed. Now, the new update has the same problem. (Course, I can't bypass this one :(( )
Torley Linden
Enlightenment!
Join date: 15 Sep 2004
Posts: 16,530
08-30-2005 09:51
Ah, prolly best to dock yourself at:

http://secondlife.com/download

an' get it from there when the time is ripe.
_____________________
Lee Linden
llBuildMonkey();
Join date: 31 Dec 1969
Posts: 743
08-30-2005 11:33
The message is wrong. It's probably not our fault. If your computer's protected against intrusions or viruses, our autoupdater is probably having a hard time working around that.

An upcoming release (not this one... *kicks a pebble*) directs people to the website instead.
ThereSummer Fredericks
Registered User
Join date: 21 Apr 2004
Posts: 13
Can't login
08-30-2005 11:53
I manually updated and now I still can't login.....I turned off all my firewalls and antivirus stuff (which never affected it before) and it still wont work....I can't login it says unable to find server domain name bla bla bla.........
Lee Linden
llBuildMonkey();
Join date: 31 Dec 1969
Posts: 743
08-31-2005 10:56
As mentioned here:
http://secondlife.com/tiki/tiki-index.php?page=TechVerifyingProtocol

This is likely your firewall's fault. You will probably have to manually remove any listing for Second Life in your firewall, and add it again.

You may have to uninstall SL as well and reinstall it for the program to treat us as a new program and NOT as a virus-infected program. (The whole reason for this is a zealous firewall seeing our executable change from a third-party program [our updater!] and shut us off for "viral activity".)

I repeat: If you're having problems, it's likely your firewall/antivirus thought the autoupdater was a virus. You have to make it forget that diagnosis (by removing SL as an exception, uninstalling, whatever it takes) in order to connect to the servers again.

[EDIT: further clarified that the problems are due to what Norton or whoever deems SUSPECTED viral activity. There isn't a virus involved in our update (as long as you got it from secondlife.com!)]