When oh when????

Are you LL doing something about stopping items from disappearing???? It is REAL MONEY that paid for the items okay!!! People WORK for that in 1st LIFE!!!! I don't care if it's "small amounts, it's still REAL MONEY"

Seriously, if I bring items to a storage place or my money to a bank, do you think I would be okay if they told me "I'm sorry, a number of items are gone" or "I'm sorry, you cannot get any cash now since our banksystem fails".

I TRUST LL look after MY belongings and MY money but look at how you take care of things.... You don't!!! You just mess up the database and tell people "Oops". How professional is that huh?

You really need to do something about STEALING people their items and cash because of technical faillures because this is getting silly. If I had an option to save my belongings on my own harddisk I would definately take it instead of letting LL control them cause I rather blame myself for harddisk faillure then having to WATCH it go down the drain when I can't do a damn thing about it.

I suggest you either:
- Give people an option to backup their stuff with the use of Mod/Copy/Trans rights
- Give people an option to restore their account into a precious state
- Improve your service to refund or return "Lost items" (I mean, the number of times where I tried to get something back and never got it is laughable)
- Give people an option to save their items on their own computer instead of your lousy machines

This is really pissing me off. I work too hard for my money to see LL throw it down the drain. Nowadays I'm afraid to take anything out of my inventory and that can't possible be the purpose of SL can it?????

Noa, you took the words out of my mouth.

I'm thinking, we need everyone who has had items go missing from inventory even just in the last week, let alone last few months, to tell us the cost of replacing all those items that were not copiable.

Then, we add up the total cost, and compare it to say, the salary of a Linden Lab programmer. I'm thinking the two figures will be comparably high, and I wonder if any employee would be prepared to sacrifice their salary, on the grounds that it's not *real* money. Because if one amount isn't, how can a similar one be?

And if they can argue their way out of that...I might just stay in game for the next installment.

Oh, and of course, this isn't taking into account all the *pretend* money that businesses have lost out on over the last few days in particular. Maybe a similar technique could be used there as well.

Any lawyers out there twiddling their thumbs?

eh...i tried reporting missing items..i think i calculated i lost close to $50 in USD worth of stuff in the last 5 months but guess what...since im not a paid member..SL wont do anything bout it. Funny thing is I used to be one..and stopped when SL stopped giving me a reason to be a paid member. Monthly stipens decreased, we lost the ability to buy First Land, I mean realy..what are we gettign for that $9 a month? So now you have to be a paid member to get any real support if you call it that

I understand where you're coming from completely... I have had to deal with the issue myself on several occasions. Not only because I've lost items but also because my customers have had items they purchased from my disappear and rather than trying to seek help from LL they come to me and demand that "I" replace their missing items.

While it is frustrating I do still believe that if you're willing to invest money into pixels you accept the understanding that the items are not REAL... they are in no way insured, guaranteed, or promised to be there when you want them to be.


Im in no way siding with LL here - or comparing MY situation to those who have posted before me... however, I recently came up with a concept after a costumer literally harassed me for days on end while I was unable to log on SL over a $25L item they purchased "by mistake" and how they cant afford to be spending their hard earned money on useless items... I thought it was just INSANE that this person was so irate over 10 cents!!! Then I realized just how ridiculous it was of me to sit and be soooo upset over $70US worth of items I purchased which are "no longer in the database".

My conclusion was...that if you're paying for "virtual items", and you lose them, and it causes you grief because of the RL cost of these items... then perhaps you've made poor choices on where and how to spend your money. If your RL income or money (in any sense) is valuable to you invest it into something that will always be there - you're not going to find it in SL.



Edit : In response to the request for totals...

I have ATLEAST $L30,000 spent on various items which are "no longer in the database" or have just randomly disappeared and never reappeared.

I couldnt count the amount of objects that have disappeared over the past 2 months since I've returned, thankfully the majority of those items were items I created and was able to replace myself.

Just to clarify - the point I'm trying to make here is that when you add up the losses across the grid, the amount of money spent becomes much more significant.

I'm hardly a penny pincher, I'm trying to look at the bigger picture

Looking at the total losses that are suspected to have taken place, I fully agree that it's a considerable amount of money that once was brought into the SL economy by trading real money in. So in the general pespective, minor individual losses sum to quite large amounts.

Me personally, yes, I lost some items of minor real life value, and I am more than grateful that the creators were so helpful to give me replacements for some items of my personal interest - actually they are not obliged to, but contrary to the company running this game, they are really taking care of their customers. Some other things stay vanished, but I am willing to state that's no real problem for me. I accepted that I'm playing a game, and if some items get lost I can consider it as some gambling loss (BTW, who ever moaned about the money they lost in casinos when they were widely spread?).

Ok, it's no fun having several items vanished (and it the past it was quite some of them when the bug about rezzing non-copy items was immanent), but leaning back and considering what real amounts they were, I won't moan over some small dollar amounts. This game is still a nice environment to play in, and as long as I can make my "living" in it, it's still ok to me.

But I still muse about the fact, that there is a virtual economy which lost quite some internal value, similar to having a pile of dollars go up in smoke...and how the overall economy will react to this...

What's with all this "loosing stuff". I've been in SL for nearly a year and have never lost anything.... maybe some pointers will help out.

1. Never delete Lost and Found folder without checking what's in it.

2. Heed advice not to rez no copy items when SL is having DB issues like the last couple of days. Personally I dont do anything I wouldnt mind loosing when it gets like this.

3. If you're building, periodicly save your work by taking a copy. I ususally give them version numbers to keep track (MyObject 1.0, MyObject 1.1, etc).

4. Keep your inventory organized.


Hope that helps folks out there loosing stuff

LL is not intentionally "messing up" the database.



If you heed the advice not to make purchases when SL is having issues, you wouldnt loose money. They're not stealing it, you're throwing it away. It technically becomes their money, because when the L's get lost in the system, that's money they'll never have to cash out to someone, but that was your fault for trying to buy something when the system is not working improperly, and you ignoring warnings not to make purchases.



Oh great, just give everyone copy/mod/transfer rights on everything, that sounds real smart. Why do you think those functions are there? It's so businesses can exist, and people can sell things without having to worry about some dolt packaging it up and reselling other people's work and taking money out of the creator's pocket. Sorry, local storage is a bad idea, and why it's not allowed.


I'm not sure of the technical feasiblity of that, but, if possible, I wouldnt have issue with it.


Lost items ARE returned.. what do you think the lost and found folder is for. You're lack of understanding of how to operate the client is much more laughable.


Ain't gonna happen, you're repeating yourself, read response #1.



Learn how to operate the client and you wont have these issues. LL has enough problems that they are responsible for. Don't blame them for YOURS.

Hi Johan - congratulations for being so happy
Actually I lost several items as there was a general bug (until about 1 or 2 months ago) so that non-copy items could get lost when rezzing them. And this is hardly avoidable after having bought some furniture for your home - some are transferrable and therefor not copyable. And this time I had these issues right at the time _before_ LL stated anything on the blog. It was especially disturbing as the items that failed to rez still were visible in the inventory, so it looked unsuspicious...but they were gone after relogging
And no, they were not in Lost & Found - they were definitely gone. And no prob like coalesced objects, it was definite loss.
So: good advice, but not always possible to follow if all seems ok but isn't.

I have lost about L$ 2000 on disappearing non-copy items.
Also my business was harmed because SL made my SL Boutique vendor disappear.

Nowadays I avoid buying non-copy items as much as possible, otherwise my damage would likely have been greater.

This was a very common problem, along with the notorious ghost prim rez issue a while back. It was days before LL even acknowledged there was a problem, let alone give a warning. Don't believe me? Check the dozens and dozens of past threads on these issues.


Stuff happens, no matter how careful you are. Some people are just luckier than others.

Amusing thing is, they use mysql as the db engine (I seem to recall that from posts LL has made about upgrading their back end to the latest version back when SL was having issues before). If you look on the mysql website, they have article after article on how reliable (and scalable) the product is.

So, you have to wonder what the deal is. Is something else the cause of the DB 'losing' items, or is LL too lazy to want to roll back database transactions (or put in place the checks to make sure a transaction is sucessfull) when a user has an issue.

Customers arent too lazy to contact LL to try to get a resolution when items vannish without a trace. Responce from LL has been pretty consistent when this happens. 'Clear your cache, relog, check lost and found, try to res again (duh, item isnt there how do you res it?), fill out a bug report never to hear from them again. LLs stance (even though they are responsible for running and the function of the database holding the items and the servers running the sims) is that you go back to the seller for a replacement.

Don't do anything with no copy items when SL is having problems? Well, what about all that time between the [Resolved] everything is fine message and holy crap, SL is totally screwed so its obvious something is wrong but still no post on the Blog just this past Sunday? If SL is running it should be assumed that it is operational enough for it's paying customers. If there are issues and items may be lost, LL should lock that portion of hte database to protect their customers. If they can't, they should be ready to roll back bad transactions.

The largest problem seems to be that this is setup as a game (and even most games seem more robustly setup) but deals with peoples real money like a bank.

One good thing about SL having problems is, in my research into this I'm learning a whole lot about technology.

First of all, I am happy you never had any problems. It's nice to see that apparently not everyone looses items that they pay for.

Secondly let me clarify that beeing a databaseadmin myself I actually do know how to deal and handle a database and I can safely say, if I pulled stunts like LL does I would get fired so fast I would probably get a ticket for speeding.



"Messing" up a database to me is "playing with it as if it were a testdatabase without having proper means to undo any damage". With all respect but LL do NOT take proper care of their database.

No matter what I do in my job, I allways test things back and forth before making changes and check them after too in a test enviroment. This way I can guarentee I won't loose any records. It doesn't take Einstein to understand that if you have a database with let's say for example 1000 records and after an (unforseen) event you have 900 something went wrong. It is only a part of doing a good job to figure out what went wrong and undo the damage that was done aka restore.




Even though I do read blogs and announcements I have had multiple situations where I lost items when there was no warning or whatsoever on site. Yes, usually sometime after that they posted something but then the damage was allready done.





Read again, I did not say "give everyone mod/copy/trans rights" I said, make a backupsystem that respects the usage of the current rights. So make it possible that people can restore their items when they lost it without violating the current right system. For instance, when you restore Itemno1 from your inventory and it has no copy rights the original gets deleted or something similair. I did not think this one through but it's definately possible.




Glad to see you don't have an issue with a system that helps people save restore their belongings..... I would be worried if you has issues...




It's nice that you find my understanding laughable because I find it laughable that you are obviously not aware that NOT every item that get's lost ends up in there. I hope for your sake you never loose something but if you do and you cannot find it in your Lost and Found you will probably understand my post. Cause obviously I was never talking about items that end up there in my entire post.




Read my answer and see what I mean.



Be lucky you never experienced these issues but don't act as if you situation is common for everyone. You only need to read these forums to understand you should really count yourself lucky.

And yes, I do blame LL for making my items disappear. As said, beeing a databaseadministrator myself I know that this can be prevented and should NEVER appear. And if it appears, you need to do EVERYTHING you can to undo it and this is another area where LL fails horribly.

Having said that, maybe you are one of those rare people who has no issues with loosing a bankaccount or something similair. I wonder what your stance would be when your bank handled the database the same way LL do.

As for the amounts, LL grows over the backs of people who take their loss and think "Oh well, it's just a small amount anyways". Hey, if I wasn't thinking that I wouldnt be in SL right now. But that doesn't make their faillures right and I do think that if you sum all the amounts of money people have lost over the past time you will be able to take a nice long trip to a tropical resort.

LL do something about it. I can only hope someone will be so fed up with your lousy database management that they will fire a lawsuit against you that will hopefully help you see you can't keep this up much longer.

I can't help but wonder if the karma fairy isn't due a little visit to Johan...hehe

Never delete Lost and Found without looking in it first? Sorry...should I also be wearing my 'I am 5' badge and the special mittens with the string up the sleeves? Exactly how low an opinion of other SL residents do you have???

Lucky you for never losing anything, maybe you don't have as many items to lose as some of us...but don't speak to *us* as though we're imbeciles when something beyond our control goes wrong.

Sorry if that's a bit stern but I have a headache and really hate being spoken to like I don't know anything