Second Life Forums Archive - Is support system down...again?

Karin Duettmann

Registered User

Join date: 18 Oct 2006

Posts: 7

09-13-2007 06:33

I've been trying to reach the support section of SL.com for 25 minutes now, with no luck. I need to submit a ticket or talk to someone about an issue I'm having regarding linden purchases, but I can't even get to the part where I submit a ticket. "Insufficient account information" is the only message I get. Any suggestions or information would be appreciated. Thanks.

Dillon Sautereau

Registered User

Join date: 10 Sep 2007

Posts: 5

09-13-2007 08:28

I was just able to submit a ticket. But what I'd rather do is enter into a chat session with support. It sure isn't easy to figure out how to. How does one enter or begin a chat with them? The airline industry has better customer relations.

Minako Yoshiyuki

Registered User

Join date: 3 Dec 2006

Posts: 7

09-13-2007 08:54

Linden purchases? as in buying L$ with real money via Lindex and the account not updating? if so I have the problem right now, I checked my bank statement and it shows i got billed but my L$ amount remained unchanged

Meade Paravane

Hedgehog

Join date: 21 Nov 2006

Posts: 4,845

09-13-2007 08:57

From: Dillon Sautereau

The airline industry has better customer relations.

They also have about 1000x as many people working for them...

To get to the live chat stuff, you have to work your way through the Solution Finder, once you log into the support page.

_____________________

Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!!
- Go here: http://jira.secondlife.com/browse/SVC-1224
- If you see "if you were logged in.." on the left, click it and log in
- Click the "Vote for it" link on the left

Dillon Sautereau

Registered User

Join date: 10 Sep 2007

Posts: 5

09-13-2007 09:54

From: Meade Paravane

To get to the live chat stuff, you have to work your way through the Solution Finder, once you log into the support page.

I did that. It may have been there somewhere but I sure couldn't find it.

My point about the airlines is that I can at least navigate thier web sites and find something I need.

Meade Paravane

Hedgehog

Join date: 21 Nov 2006

Posts: 4,845

09-13-2007 09:58

Are you a basic, premium or conceirge resident?

_____________________

Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!!
- Go here: http://jira.secondlife.com/browse/SVC-1224
- If you see "if you were logged in.." on the left, click it and log in
- Click the "Vote for it" link on the left

Dillon Sautereau

Registered User

Join date: 10 Sep 2007

Posts: 5

09-13-2007 10:04

Premium.

And I just tried again, with no luck.

Also, the solution finder seems rather limited. Its a voice issue, and there are no solutions for voice. At least not that I can find.

Meade Paravane

Hedgehog

Join date: 21 Nov 2006

Posts: 4,845

09-13-2007 10:07

Did you get to the point in the solution finder where you say "my answer isn't here" a couple/few times then prompts you for some text to search on? If so, you're almost there - enter some search text then, if you still need to chat with a Linden, do one more "my answer isn't here." After that, you should have the option to start a chat session.

_____________________

Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!!
- Go here: http://jira.secondlife.com/browse/SVC-1224
- If you see "if you were logged in.." on the left, click it and log in
- Click the "Vote for it" link on the left

Dillon Sautereau

Registered User

Join date: 10 Sep 2007

Posts: 5

09-13-2007 10:38

Thanks. I'll try again.

Since there is nothing under voice, it shouldn't take me long to get there.

Dillon Sautereau

Registered User

Join date: 10 Sep 2007

Posts: 5

09-13-2007 11:15

I've tried many, many times, many different scenarios, even made up problems that don't exist since there is essentially nothing on voice.. all to no avail. It is difficult for me to believe there is actually a chat feature. If there is, they have expertly hid it. Very frustrating.

Is support system down...again?
Karin Duettmann Registered User Join date: 18 Oct 2006 Posts: 7	09-13-2007 06:33 I've been trying to reach the support section of SL.com for 25 minutes now, with no luck. I need to submit a ticket or talk to someone about an issue I'm having regarding linden purchases, but I can't even get to the part where I submit a ticket. "Insufficient account information" is the only message I get. Any suggestions or information would be appreciated. Thanks.
Dillon Sautereau Registered User Join date: 10 Sep 2007 Posts: 5	09-13-2007 08:28 I was just able to submit a ticket. But what I'd rather do is enter into a chat session with support. It sure isn't easy to figure out how to. How does one enter or begin a chat with them? The airline industry has better customer relations.
Minako Yoshiyuki Registered User Join date: 3 Dec 2006 Posts: 7	09-13-2007 08:54 Linden purchases? as in buying L$ with real money via Lindex and the account not updating? if so I have the problem right now, I checked my bank statement and it shows i got billed but my L$ amount remained unchanged
Meade Paravane Hedgehog Join date: 21 Nov 2006 Posts: 4,845	09-13-2007 08:57 From: Dillon Sautereau The airline industry has better customer relations. They also have about 1000x as many people working for them... To get to the live chat stuff, you have to work your way through the Solution Finder, once you log into the support page. _____________________ Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!! - Go here: http://jira.secondlife.com/browse/SVC-1224 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left
Dillon Sautereau Registered User Join date: 10 Sep 2007 Posts: 5	09-13-2007 09:54 From: Meade Paravane To get to the live chat stuff, you have to work your way through the Solution Finder, once you log into the support page. I did that. It may have been there somewhere but I sure couldn't find it. My point about the airlines is that I can at least navigate thier web sites and find something I need.
Meade Paravane Hedgehog Join date: 21 Nov 2006 Posts: 4,845	09-13-2007 09:58 Are you a basic, premium or conceirge resident? _____________________ Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!! - Go here: http://jira.secondlife.com/browse/SVC-1224 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left
Dillon Sautereau Registered User Join date: 10 Sep 2007 Posts: 5	09-13-2007 10:04 Premium. And I just tried again, with no luck. Also, the solution finder seems rather limited. Its a voice issue, and there are no solutions for voice. At least not that I can find.
Meade Paravane Hedgehog Join date: 21 Nov 2006 Posts: 4,845	09-13-2007 10:07 Did you get to the point in the solution finder where you say "my answer isn't here" a couple/few times then prompts you for some text to search on? If so, you're almost there - enter some search text then, if you still need to chat with a Linden, do one more "my answer isn't here." After that, you should have the option to start a chat session. _____________________ Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!! - Go here: http://jira.secondlife.com/browse/SVC-1224 - If you see "if you were logged in.." on the left, click it and log in - Click the "Vote for it" link on the left
Dillon Sautereau Registered User Join date: 10 Sep 2007 Posts: 5	09-13-2007 10:38 Thanks. I'll try again. Since there is nothing under voice, it shouldn't take me long to get there.
Dillon Sautereau Registered User Join date: 10 Sep 2007 Posts: 5	09-13-2007 11:15 I've tried many, many times, many different scenarios, even made up problems that don't exist since there is essentially nothing on voice.. all to no avail. It is difficult for me to believe there is actually a chat feature. If there is, they have expertly hid it. Very frustrating.

Welcome to the Second Life Forums Archive

Is support system down...again?