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Midnight Paragon
Registered User
Join date: 26 Oct 2006
Posts: 38
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09-16-2007 22:56
Generally, what is the typical turnaround time on a support ticket? I asked for an island name change 10 days ago and the ticket hasn't been looked at (status is "new"  . I'm not complaining, just wondering if this is typical for support tickets. |
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Rhyph Somme
Registered User
Join date: 2 Dec 2005
Posts: 263
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09-17-2007 02:12
From: Midnight Paragon Generally, what is the typical turnaround time on a support ticket? I asked for an island name change 10 days ago and the ticket hasn't been looked at (status is "new" . I'm not complaining, just wondering if this is typical for support tickets. No, this is not typical, especially being a concierge customer you should have access to live chat. I would inquire there about your ticket (have ticket # ready), and ask for an ETA. |
