Can't log in
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Tracey Kato
Royal PITA
Join date: 26 Dec 2002
Posts: 400
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04-24-2003 19:16
I hate to do it this way, but don't know any other way. After downloading the new version and trying to login, it sits at "Verfying Protocol Version" for about 10 seconds then gives me the error "Inable to Connect".
I am starting SL from the Start menu, so I'm not having the new IP problem. Any ideas??
-TK
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artificial intelligence is no match for natural stupidity
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Peter Cartier
Registered User
Join date: 23 Jan 2003
Posts: 56
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04-24-2003 19:43
Hi Tracey, having the same problem, hope someone who can help reads this Regards Peter 
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They couldn't repair my brakes, so they made my horn louder.
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Peter Cartier
Registered User
Join date: 23 Jan 2003
Posts: 56
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04-24-2003 19:48
Tracey, there is a message about this in the Announcement Forum, talks about shortcuts and other ways to log in. I tried it but still no luck
Hope you have better
Peter
_____________________
They couldn't repair my brakes, so they made my horn louder.
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Tracey Kato
Royal PITA
Join date: 26 Dec 2002
Posts: 400
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04-24-2003 19:58
I tried the same stuff Peter, starting SL from the Start Menu and all....no luck either. I even tried a complete reinstall....nothing.
I hope someone looks in here soon.
Tracey
_____________________
artificial intelligence is no match for natural stupidity
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Andrew Linden
Linden staff
Join date: 18 Nov 2002
Posts: 692
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04-24-2003 20:10
Tracey or Peter, send a copy of your SecondLife.log file (in C:\Program Files\SecondLife\) to [email]support@lindenlab.com[/email] and I'll look at it to see if I can figure out what's going wrong.
In the meantime... here's a shot in the dark -- try pinging login.agni.lindenlab.com and tell me what IP address you get back. I'm wondering whether or not your DNS is getting the right number. It changed this morning, but sometimes it can take a while for the change to make its way around the net.
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Peter Cartier
Registered User
Join date: 23 Jan 2003
Posts: 56
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04-24-2003 20:15
Ditto on all of the above but I'm going to go into more specifics, just in case someone does come across this posting.
1.) After logging in, the loading bar stops at "Verifying Protocol Version".
2.) After sitting there for about 5 seconds a pop up message says: Unable to connect to server, the system may be down! Please try again in a few minutes.
3.) When I click on the Updater.exe in the properties file I get this response: Please specify the IP address of the userserver on the command line.
4.) The SL log entry states: Send to failed () 63.211.151.20: 12036,
Error 10049
I have been trying to log in for an hour and always get the same response.
HELP Pls
Peter
_____________________
They couldn't repair my brakes, so they made my horn louder.
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Tracey Kato
Royal PITA
Join date: 26 Dec 2002
Posts: 400
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04-24-2003 20:17
Thank you for trying to help....here is the Ping info:
63.211.151.18
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artificial intelligence is no match for natural stupidity
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Andrew Linden
Linden staff
Join date: 18 Nov 2002
Posts: 692
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04-24-2003 20:19
Hrm... that's the right number. So much for that idea.
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Tracey Kato
Royal PITA
Join date: 26 Dec 2002
Posts: 400
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04-24-2003 20:21
The file is on it's way.....in fact, you should have it.
_____________________
artificial intelligence is no match for natural stupidity
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Andrew Linden
Linden staff
Join date: 18 Nov 2002
Posts: 692
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04-24-2003 20:26
It appears I've been removed from the support list. Could you send it again to [email]andrew@lindenlab.com[/email]? Thx.
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Tracey Kato
Royal PITA
Join date: 26 Dec 2002
Posts: 400
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04-24-2003 20:27
on it's way
_____________________
artificial intelligence is no match for natural stupidity
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Tracey Kato
Royal PITA
Join date: 26 Dec 2002
Posts: 400
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04-24-2003 20:40
Andrew, Don't know what happened, but I'm in.
Did you guys do something ??
_____________________
artificial intelligence is no match for natural stupidity
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Andrew Linden
Linden staff
Join date: 18 Nov 2002
Posts: 692
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04-24-2003 20:52
No, I coudn't find a smoking gun. This could be the intermitent login rejection problem (i.e. not related to any recent server shuffling), but Peter C said he's been trying for an hour with no luck.
I think some of my colleagues know more about this problem than I do, but they're not here in the office right now. I'll ask them about it tomorrow.
I guess the current solution is to just keep trying, sorry.
Have fun.
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Peter Cartier
Registered User
Join date: 23 Jan 2003
Posts: 56
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04-24-2003 23:10
Same 63.211.151.18
Peter
PS Thanks Andrew, still no luck here!
_____________________
They couldn't repair my brakes, so they made my horn louder.
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Gillus Metalhead
Registered User
Join date: 21 Apr 2003
Posts: 5
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04-25-2003 13:09
I was having a similar problem but it ended up being my firewall....do either of you have firewalls that might not have the correct ports open???
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Phil Metalhead
Game Foundry Leaɗer
Join date: 11 Mar 2003
Posts: 291
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04-25-2003 14:40
From: someone Originally posted by Gillus Metalhead
I was having a similar problem but it ended up being my firewall....do either of you have firewalls that might not have the correct ports open??? don't forget that if you're using Windows XP Professional (not Home), it comes with a software firewall that's enabled by default... |
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Peter Cartier
Registered User
Join date: 23 Jan 2003
Posts: 56
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04-25-2003 16:21
Hey Gillus,
You hit the nail on the head, I reprogrammed my firewall with the port ranges and IP addresses and all is well, I got on, no prob.
Thanks
Peter
_____________________
They couldn't repair my brakes, so they made my horn louder.
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Jaycatt Nico
Musical Cat
Join date: 1 Jun 2005
Posts: 169
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Still having same problem
10-25-2005 13:23
Hello! My sister is having this same problem and I am trying to help her with it. When we do the ping, we get:
66.150.244.160
Is that incorrect then? I have no way to check her router configs, but everything worked fine before the upgrade and I don't believe anything has changed on that end.
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