Since Update: Computer Restarts within 5 Minutes ONLY when Logged into Sl

I see from reading this thread that this latest "update" is causing all sorts of player log-in issues. My entire computer actually re-starts within in 5 minutes of being on SL. When I have it on for hours using other programs this does not occur. I have filed several crash reports and sent e-mails to Linden Labs. I don't have any false hope that Linden Labs will even admit its a problem on their end. I guess alot of us will be S.O.L. because we don't meet the new tech standards that these upgrades come with. It is technological Darwinism.

Youre going to get either of these

heat problems
watt gpu problem
misc problems

If you have a temp reading program check it when you start SL and are in it, also disable shadows , local light, vertex program if you have it on, see what happen then.

been awhile since you cleaned out your comp from dust bunnies?, how warm is it and do you have enough psu power for your system

Rebooting computer is usually due to heat or watt problems, SL stress your machine ALOT making it completly unstable, i have issues to but that usually doing to much at once in window mode and comp freeze up sometimes (minor for me).

550watt , 4 gig ram , fx-55, gf6800gt - is what i use.

Perhaps the problems you're experiencing are just a coincidence? How long after the update did it take for these problems to start occuring? I personally havn't heard of any problems like this associated with the new updates, and I'm not entirely sure how such minor updates to the system could affect your computer in such a way... And, even if the problem WAS caused by the recent updates
(
* Preemptive fix for potential client exploits
* Optimized the retrieval of images from asset server
* Fixed a bug to reduce the occurrences of extraneous simulators
* Added script controls to the tools menu
* Offered items now disclose their owner
)
You can't really expect linden labs to try changing the software for a single user, unless of course, the problem can be reproduced...

My computer also spontaniously reboots and has done so only since I started SL. It seems to go in waves ... rebooting several times in a few days and then not having any problems for a weeks. When I first started SL I crash reported it many times. Not sure if it is tied to any update in my case though ...

Yup, if your computer is rebooting all the time when running SL, that's usually caused by either overheating or a power supply that's not capable of delivering enough power to your computer's devices. Modern computers require an absolutely incredible amount of power and most power supplies aren't up to the task, especially if you've upgraded your motherboard or CPU since you bought it.

Has the problem started since new hardware --particularly a new video card-- was added? How hot is your computer room? Does the problem only happen when the room is noticably warmer? If your computer has been powered off for an hour or two, is it more or less likely to spontaneously reboot when using SL immediately after turning it on?

What video card do you have? What CPU do you have? If you have a prebuilt computer like a Dell or HP, what manufacturer and model is it?

What kind of power supply do you have? What is it rated? (This will be a number like "350 Watt" or so.) That information doesn't actually mean much, however. What's important is the max amperage of the +12 volt rail. You can find this information on a little sticker on the side of the power supply. There's usually a table, indicating the Min/Max/Peak amperages associated with the different voltages.

Note however, that if you have a "Peak" column, this can be a sign that your power supply isn't a good one. Less reputable companies will frequently market their PSUs as "400 Watt" but base that figure on counting the peak wattage, not one that is remotely possible under operating conditions. Thus, one company's 300W power supply can actually be rated higher than another company's "500W" PSU.

Hi!

I just reviewed bladyblue's crash reports (Magdalene has none, but the problem is most likely the same). It looks like you have not updated your video drivers in some time. Second Life is currently optimized for OpenGL version 2.0.0. Your OpenGL version is 1.5.2. Pop on over to http://nvidia.com and get the drivers for a GeForce card (version 77.22) for the most likely fix.

We suggest that you check to see if updated drivers have been released for your video card after any update to the Second Life client. Here are some tips on less-than-painful driver updating:

1. If you do not know what kind of video card you have, start up Second Life. Click the 'Preferences' button, then the 'About' button in the lower left hand corner of the Preferences window. Your video card is listed under OpenGL Renderer. Quit SL, then go to the SL Drivers Wiki Page to find the site for your drivers.

2. Download the drivers, but do not install them.

3. Go to Start > Control Panel > Add/Remove Programs. Find the drivers, and uninstall them. Your computer should ask to be rebooted.

4. Disable your virus software after your computer reboots. Find the installer for your drivers, and install it. Your computer should again ask to be rebooted.

5. Finally, turn your virus software back on, and log into Second Life.

The problem bladyblue described IS an actual problem. I run 3 PCs at the same time and have had all 3 shutdown at the same time by SL. All machines are in different parts of the house, and are all of different brands, CPU type, use different graphics cards, etc., so this is not a driver or wattage or heating issue. This really does happen, and no, it's not a power outage problem, because my stove, dishwasher, and microwave alert me when there is a power hit. Also, one of my computers is a laptop, so the battery kicks in during power hits, and one of the others is on a UPS, so it's not a brownout issue.

I know for people with a single computer, the problem is hard to identify, but the fact I run 3 totally different ones and they all go down at the same time really does prove it's an SL issue, at least in some cases.

Brent,

I haven't filed a crash report in quite awhile - However, I did crash report it several times (mostly when I first started SL). Not sure how long the reports are kept ... and am a bit concerned that it shows I have not filed a crash report when I actually have.

NVIDIA GeForce2 MX/MX 400
driver version 7.1.8.9

From the About section refered to:

CPU: 0.13 micron Intel Pentium 4 (2266 Mhz)
Memory: 512 MB
OS Version: Microsoft Windows XP Service Pack 2 (Build 2600)
Open GL Vendor: NVIDIA Corporation
Open GL Renderer: GeForce2 MX/AGP/SSE2
Open GL Version: 1.5.3

not sure what the viewer digest is or if i should post it .

Hi!

Magadalene and bladyblue, try upgrading your video drivers. 77.22 is the current driver version, and your Open GL version should be 2.0.0.

I'm not sure how long we keep crash reports around. I don't see any for you right now, though. You can check to make sure Edit > Preferences > Automatically report crashes is checked. Also, if you're actually rebooting, there isn't any time to send the crash report. If Second Life does not ask you if you would like to send a report in the next time you start it, then there may not be any record of the crash. Our crash reporter usually fires when the application unexpectedly quits. I am not sure if if fires if the system is rebooted.

The tips on overheating computers are good ones! Here's another possible cause of your problem: Bad RAM! We're not talking goats here, people, but the memory sticks inside your computer. I had one die and my computer would randomly reboot, mostly while running Second Life (it uses a LOT of memory!). Try taking out a stick of RAM in your computer and running with only one. Then swap them. If you only have one, you should probably get more RAM anyway! Upgrading RAM in a desktop is usually a no-brainer, however it can be tricky on a laptop. If you're not sure how to do it, take your computer into a shop and ask them to install it for you.

If none of this works your video card may be ready to die. Hopefully that isn't the case. I'll watch this thread to see if any other reports of rebooting weirdness are sent in, and I'll investigate this further on Monday.

Brent,

I did what you said but it only updated my Open GL Version to 1.5.4


Is there something else I need to do?


edit to add: OMG either SL is running really well this morning or my FPS has jumped from just this little upgrade.... quick tell me more! lol

I submitted a trouble report for SL turning off (i.e. completely powering them off) two of my computers at the same time the other day. For me, it is not a driver issue, a wattage issue, or a heating problem. Both computers are completely different hardware. One is an Athlon and the other is a P3. Both use different video cards. Both are in different rooms, so it' not a heating issue. Both went down at the same time, which has happened a number of times, so it's not coincidence. Both are on UPS devices, so it's not a power dropping issue, plus my stove and microwave indicate when a power failure takes place. So, in fact, SL does at times shutdown or restart computers.

Maybe for some people they do have driver issues, power issues, and wattage issues, but I can say with absolute certainty that there is an issue where SL will at times power off a computer.

I upgraded the driver for my video card to 77.22, don't know anything about Open GL. Changing my driver has now made the computer re-start as soon as I log into SL. No more waiting 5 minutes for the re-start!

I see today that the problem is effecting more than a few people. I hope that Linden Labs can fix the problem within the next few weeks so that I can log-on long enough to manage my land holdings at least.

bladyblue, you might also try increasing your cache size in the SL preferences. I saw another thread where a person thinks there is a problem there. This may at least allow you to get on for some longer period of time before you have issues. It's of course not a fix, but might alleviate some of the frustration you may be having.

2 spontanious reboots this morning within minutes of being logged on. Yesterday, I was on almost all day. Was able to stay longer after the first reboot. Hopefully, when I log back on I will stay.