Yet another maintenance upgrade??

I get bumped out on a Sunday afternoon ..... cannot get back in. I go to check the grid status .. and get this message ....

"Second Life Offline for Database Maintenance or Update

In our continuing effort to improve your Second Life experience, we have taken Second Life temporarily offline for maintenance. This may also effect portions of our website. We are working to re-open our doors as quickly as possible and we appreciate your continued patience. For more details and further information on our system status, please visit our official blog at: blog.secondlife.com. "

Now maybe it is just me, but isn't upgrading the grid during the busiest time of the week generally considered a bad idea unless it is an emergency? Then again, LL seems to just have a wealth of bad ideas these days, like allowing people without identification verification. It has only been since they started doing this that we have seen so many attacks and outages. LL - if management bothers to read this at all - time to implement proper change control policies, a structured test environment, and a more identifiable roll out schedule other then a "when we feel like it" attitude.

Kev

as i have said to several people,it seems sl is down more than up these days.......

Unlikely offline for update or upgrade. Or there would be notification of such.

The grid may have been taken offline due to some unforseen problems with the asset server or perhaps even resident interference.

We will just have to wait and see what the problem is when the Linden blog is updated.

SL used to update every day at 10am EST. Although it was annoying as hell being every single day, at least we knew when it was going to be down.

Now it is just completely random. You would think after 3+ years that the stability of SL would at least get slightly better. Seems like every time a bug gets fixed, 10 more appear.

Second Life rocks, but I still want to smash something.

Yes, but then I seem to be getting that error right now when I have 2 friends online and there are apparently 6000+ people online, god knows what is going on

I know I will probly get flamed for this by some people but ya..

Welcome to SecondHell, We shall be your tour guides! Our name you ask? Well its LindenLabs my dear friends. So sit back, Hold tight and let us show you how AOL and MICROSOFT fucked to have us (Yes anymore I call SL SecondHell and I swear as many problems and down times it has .. Its the evil child of mircosoft and AOL)

(An yes folks I have alts)

I just tried to relog and now can't get back in.. No announcement that they were disabling logins, no message on the blog, no message here. Grr..

A little warning would be nice, LL.

the system was restricted logins because of a system problem that had just started in the last 10 or so mins where as a lot of problems had been reported such as teleporting not working give items not working unable to rez objects as well as others so as the problem has only just hapend they are now checking into it

everyone is probably somewhere else having a piece of cake for "customer service" week

teehee

*throws anything breakable that's nearby ........except her pc*

This is an unavoidable fact of all software development, unfortunately. I do wish that the quality assurance process (???) at Linden Labs would be more effective in reducing the severity of the bugs that we see on a regular basis though.

Grid set to Linden-login Only
Sunday, October 8th, 2006 at 11:38 am by Jeska Linden
Tags : none

There were reports of grey-goo type objects in-world. We are currently investigating. As such, we have temporarily moved to a Lindens-only login. Thank you for your patience while we handle this issue. I will be sure to report back as soon as I have further information.

Well, i for 1 think they surely have a good reason to put it down now and work on it. Altho they may not seem to be improving things, at least they work on it. Maybe not in ways u hope they would, but they r. Maybe u ppl could be a lot more appreciating for the fact that they r 1 of the few gamemakers on the internet that make a fre game. Offcourse, they have paying accounts, but they make a game for u guys that is rather cheap, or very nonpaying at all. U might wanna take in consideration that this is done to give all u guys a game to play, they put an effort in it, and it might not seem like it is much now, but it might get better in the end. just stick with it and stop whining and complaining about it. if u don't like it now, just quit. Easy as that, just quit. But appreciate what the lindens r TRYIN to do here, and still do it despite all u complaining. If i was Lindens and i heard so much complaining about what i tried to give u guys, i'd quit making the game. We should be thankfull that they r still even working on the game and tryin to do their best to make it better. So yes it's down, So yes, u can't play now. GO OUTSIDE! READ A BOOK!! Stop bein so damn addictive to games!!! Man, u all sound like ur on Drugs. Sjeesh.

I hope i opened sum eyes and that sum of u r gonna enjoy sum RL too aswell as SL. Dun let Sl lead ur life. Lead ur own life and stop bein so damn distressed at another maintenance. U can't play, accept it, dun whine about it. Do sumthin else.

Hope ya all have a good day.

Hi Saskia, I pay a monthly fee. Therefore, I expect a certain level of professionalism and quality.

I use many, many programs and SL is by far the most buggy app I use. BY FAR.

But yes, I know bugs are inevitable and I do put up with them. Hell, I am still here. It just sucks that the coolest app I use is also the one that causes me the most problems.

Looks like Ill have to go frag some nazis for a little while.

And of course the money you pay for your lands for your business or for fun... well LL cares about their money only, and how fast they can take yours or anyone else's. I think the fees they charge for this low quality service are just sadly high and out of balance.

Sorry to hear that Jordan, but i am a none paying customer (well, i occasionally take sum money in with my credit card if i wanna buy sumthin heheh) and i think that for a game that they make for ppl that is free to play or pay to play, i think u can expect that. And every game i played so far, every1 had sumthin to nag about the service. The way i see it, it's normal that things don't go as u want em to go with online games. i just learned that it doesn't help to nag about it, it's not gonna change, all u can do is sit back, relax, and dun get ur head boiled up. It's a game, u can always do another game for a while, or read a book, or go out...it's weekend ^^ nuf fun things to do if u look for em ^^ I know from first hand experience that gettin fucked up about sumthin so incignificant is going to break u up. Dun fight it, let it be and find sumthin else to do. As said, there's nuf to be find in this world ^^

Oh, so we're back to the weekly weekend warrior grid attack routine that was common earlier this year. Yawn. This was the main reason I reduced my monthly costs on the mainland, I used to pay much more in mainland tier than I do now.

Some people have too much time... boggles the mind to think how if that time and determination was put to positive use, how much better SL could be. :/

/START_RANT

My main point, I suppose, is that SL should be 100% free. The current state in which Second Life is in, can best be described as midrange beta. In other words, this game is still in the testing stages. Most software would never be released in such a sad state of affairs.

I believe the reason any of us put up with all of the negetive aspects of SL is that we see the potential it has. Three years ago, SL was "the game of the future". Well, three years later we are all still saying that. The only difference between now and three years ago is, I am paying money now. So that means I don't have quite as much patience when it comes to repeat issues that are not dealt with (or dealt with poorly).

As far as everyone telling me to piss off and go play outside for the weekend... what I do in my spare time is none of your business and if I choose to play on the computer all the time, why do you care? I pay money and expect half decent service.

That being said, LL people seem to be updating us frequently and doing the best they can. I play many online games and believe it or not, Second Life has better support than 99.9% of the other games out there. TRUST ME! Search for any online game and check out the forums. Every game will have thread after thread complaining about the company that makes the game. The difference is, in my opinion, that LL people actually check out the forums and communicate with the customers.

/END_RANT

I agree - and had I known that there were grid issues - then, I would have been much softer in my original message - but as you can see from above - they made it appear that they were doing regular maintenance. Seems that there are communication problems with the customers here.



Free, that is a laugh. Yes, while people can get in and play for free, Linden Lab certainly makes their fair share of profit. The reason for free play is to allow (or attempt to allow) a free market economy to exist - ie - they need people to buy the goods made the the business that pay Linden labs. So while it may appear free to you, believe me, this game is anything but free. Every object that you touch, every piece of land that you land on is paid for by somebody, and paid into the Linden Lab accounts.



Ummm... nope - hate to break it to you, Linden Lab is a business. They do it to make a profit, not to make a game for us that is cheap or non paying. See my comment above if you want to know why they do it.



Yup - quit is really easy for those that have $1200 or more invested into an island - an upfront cost that Linden Labs proudly takes and keeps. That is not including the $200 per month that they also charge. That said, maybe if we were to all quit - then they might learn a lesson - and become like other business that do not provide good customer service - out of business. Sadly, because of the investment that some have wrapped up in this (for many out there - this is a rl business to them), people will not walk away.




Yes - and if they quit, then another competitor would gladly step right in and take their place. Again, LL is not doing this for the good of their health, they do it to make a profit, and I am not begrudging them that profit. However, I am saying that with the expectation of profit comes an expectation of good customer service. And that comment is not directed at any of the Lindens in the game - who btw provide great customer service when called on -rather it is directed at the management level for implementing policies that are meant to get the attendance levels up at the expense of those customers that have invested heavily. Your analogy above is akin to saying that we should all be thankful that Adobe gives away their Acrobat Reader software, yet we all know that they are a company that makes a fortune in sales, and that they give away the reader so it will be common enough to ensure heavy sales of the Adobe PDF writer. Same with LL.




Yes - we should.



I have my RL life thank you very much .... however, when you run an SL operation, have investments tied up, and expectations of delivery deadlines, and you put aside time in advance to complete these tasks, then "most" of the time, we would expect that the system would be available.

As I said above - a good quality control system would have meant studying the effect of these non verified accounts - before implementation.