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Aeryn Fairlady
Registered User
Join date: 21 Oct 2009
Posts: 2
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11-26-2009 17:39
For the lost hour or so, I've been trying to log on to my account and it says that my accoun't won't be avaialble until a certain time Pacific time. I check at the top of the screen and it says the grid is Online, so I messaged my friend through my MSN and I asked her if she had n e problems logging on and she had said she didnt. She alsot informed me that I was on SL but I told her i wasn't even logged on. I would be grateful if someone could help me resolve this issue.
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
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11-26-2009 18:08
You might see if your friend can find your avatar inworld and push it across a sim border.
Also, you might try turning your modem, router, etc. off for a few minutes.
It sounds like what is sometimes called a "ghosted avatar", which can require having the sim where the system thinks your avatar is in being reset. If it's a private sim you can contact the sim owner or sim manager about getting the sim reset. If it's a Linden operated sim and you are a premium member you should be able to use the Live Help or Live Chat or whatever it is called. You can also file a support ticket. I believe this might be an issue you can file a support ticket for even if you have a basic account.
If you know any Linden staff personally you might try contacting them.
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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.
I can be found on the web by searching for "SuezanneC Baskerville", or go to
http://www.google.com/profiles/suezanne
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http://lindenlab.tribe.net/ created on 11/19/03.
Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan
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Aeryn Fairlady
Registered User
Join date: 21 Oct 2009
Posts: 2
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11-27-2009 18:14
How do I file a support ticket? Is it possible my account could have been hacked? and my friend said that SL said that I was in London England but she tp'd there and I wasn't there.
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Peggy Paperdoll
A Brat
Join date: 15 Apr 2006
Posts: 4,383
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11-27-2009 19:12
Second life home page. Mouse over "Help" and click on "support ticket"
I'd paste the URL but it's a secure site so it won't copy. You may have to log in to get the the proper page.
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