Second Life Forums Archive - Unable to open account

Selador Cellardoor

Registered User

Join date: 16 Nov 2003

Posts: 3,082

07-01-2005 06:49

An online friend of mine is trying to join second life. I spoke to her briefly this morning, and she told me that she had been unable to set the account up. In the way of these things, I didn't get any solid information, other than that the word 'flagged' appeared in the error message.

This sounds to me as though second life considers this a banned account. In point of fact the person concerned had never even heard of second life until I told her about it a few days ago.

If anybody has any ideas, or can suggest something she could try, I would be grateful.

_____________________

Lee Linden

llBuildMonkey();

Join date: 31 Dec 1969

Posts: 743

07-01-2005 15:56

The most common cause of this error message is that the person provided a date of birth that was under the age of 18, causing their registration to be flagged for review for the Teen version of Second Life.

Selador Cellardoor

Registered User

Join date: 16 Nov 2003

Posts: 3,082

07-01-2005 17:09

Lee,

No, that isn't the case here - she is 40! Unless she made a mistake with her dob, but I would have thought that very unlikely. When I next speak to her I will try to find out.

_____________________

James Miller

Village Idiot

Join date: 9 Jan 2003

Posts: 1,500

07-01-2005 18:55

Selador, same thing happened to me when I tried to create an alt a few weeks ago. I called the support 800 number, and I was told that someone under the age of 13 had, at one time, created an account from my location, and therefore, I wasn't allowed to create any more accounts. That's totally not true, no one under 13 ever created an account from here, but LL support wasn't going to budge.

I have a feeling that people are being incorrectly flagged, and LL could be losing many new accounts because of this. It needs to be looked into.

_____________________

George W. Bush hates America.

Selador Cellardoor

Registered User

Join date: 16 Nov 2003

Posts: 3,082

07-02-2005 03:19

James,

I hope they are listening.

_____________________

Roberta Dalek

Probably trouble

Join date: 21 Oct 2004

Posts: 1,174

07-02-2005 03:48

I had the same problem when I tried to create an alt. I have a static IP address and no children so I guess there is a problem somewhere.....

_____________________

See my stuff on SL Boutique!

Bobby Riva

Registered User

Join date: 16 Jun 2005

Posts: 7

Grand Daughter

07-02-2005 05:40

LOL.. I still can not create an account for the same reason.. I set out to create an account for my grand daughter to use while she was staying with us and silly me used her birthdate. Big mistake.. Now if I want to create an alt I have to go to a system with a different IP address to create the new account.. It's ok to play from my IP just not to create any new accounts..
Bobby Riva

Selador Cellardoor

Registered User

Join date: 16 Nov 2003

Posts: 3,082

07-02-2005 15:19

From: Bobby Riva

LOL.. I still can not create an account for the same reason..

No, it's not the same reason. We are looking at new accounts that are being set up by people over 18, which are being incorrectly flagged, if indeed that is what is happening. I do hope this can be sorted, because I have expended quite a lot of energy trying to persuade this person to join second life, and I would hate to see all that go to waste.

_____________________

Roberta Dalek

Probably trouble

Join date: 21 Oct 2004

Posts: 1,174

07-02-2005 16:05

From: Selador Cellardoor

No, it's not the same reason. We are looking at new accounts that are being set up by people over 18, which are being incorrectly flagged, if indeed that is what is happening. I do hope this can be sorted, because I have expended quite a lot of energy trying to persuade this person to join second life, and I would hate to see all that go to waste.

If they really are going by IP addresses then dynamic IPs and proxies must break that totally. For example loads of AOL and Freeserve users have the same IP address...

_____________________

See my stuff on SL Boutique!

Sidra Stern

Second Life Resident

Join date: 18 Oct 2004

Posts: 73

07-02-2005 17:20

I had the same message when I tried to log on with my new verizon wireless account. The problem was that they put me on a proxy, and LL wont allow that for some reason. I took the proxy off, and I was able to log on to second life. It might be the same problem with your friend.

Selador Cellardoor

Registered User

Join date: 16 Nov 2003

Posts: 3,082

07-03-2005 04:01

Sidra,

Thank you - I will enquire.

_____________________

Selador Cellardoor

Registered User

Join date: 16 Nov 2003

Posts: 3,082

07-04-2005 10:05

Ok, further to the previous postings, this is the message she has been getting:-

<<The following must be corrected before continuing: This registration has been flagged for review. Please contact [email]support@secondlife.com[/email] for further assistance.>>

Not very informative, unfortunately. And of course, the only response to the email has been silence.

_____________________

Rose Karuna

Lizard Doctor

Join date: 5 Jun 2004

Posts: 3,772

07-04-2005 12:27

I got the same thing when my friend (Iris Garden) tried to create an account. She was trying to take advantage of the 2.95 deal but A) never saw that offered on the actual site and B) after 5 days of the 7 day free trial is still not able to log in. I want to create an alt because Kamloops is a last name now but it looks like that might be a problem.

There is no one in my house hold under 18 (hubby acts like it sometimes) never the less, he's over 21.

I have a bad feeling that the teen grid is going to prove to be a real pain in the back side.

_____________________

I Do Whatever My Rice Krispies Tell Me To

Selador Cellardoor

Registered User

Join date: 16 Nov 2003

Posts: 3,082

07-06-2005 02:29

Well, she has still heard nothing from the Lindens, and she still cannot open a new account.

I hate to write one of those sentences in upper case that start with the word Lindens, but:-

LINDENS - DON'T YOU CARE THAT YOU ARE LOSING CUSTOMERS BECAUSE THEY ARE UNABLE TO OPEN ACCOUNTS?

Incidentally, I understand that the problem occurs before she enters her credit card details.

_____________________

James Miller

Village Idiot

Join date: 9 Jan 2003

Posts: 1,500

07-06-2005 04:47

Yes, Selador, that's exactly how it all was with me. Didn't get to the RL Name/CC entering stage -- just the part where I picked my avatar's name, password and my birthdate.

I never got a reply to my e-mail to support. Your friend definitely needs to call, but she's likely to hear the same thing I did.

LL, you need to do something about this.

_____________________

George W. Bush hates America.

SuezanneC Baskerville

Forums Rock!

Join date: 22 Dec 2003

Posts: 14,229

Does calling the support phone number work?

07-06-2005 06:21

Does calling the support phone number work?

I have read some other instances of this same problem in the forums.

_____________________

-

So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them.

I can be found on the web by searching for "SuezanneC Baskerville", or go to

http://www.google.com/profiles/suezanne

-

http://lindenlab.tribe.net/ created on 11/19/03.

Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard,
Robin, and Ryan

-

neb Svarog

congenitally bewildered

Join date: 17 Apr 2005

Posts: 12

Same problem - used a laptop

07-06-2005 08:32

Exactly the same issue - static IP address, no response to email, dialed in on my laptop and created the account. The user could then log in with no problems.

Seems pointless to flag/restrict the account creation if it is so easy to workaround. So just get your friend to create the account on another pc. There is no need to download the client, so it can be done almost anywhere.

Unable to open account
Selador Cellardoor Registered User Join date: 16 Nov 2003 Posts: 3,082	07-01-2005 06:49 An online friend of mine is trying to join second life. I spoke to her briefly this morning, and she told me that she had been unable to set the account up. In the way of these things, I didn't get any solid information, other than that the word 'flagged' appeared in the error message. This sounds to me as though second life considers this a banned account. In point of fact the person concerned had never even heard of second life until I told her about it a few days ago. If anybody has any ideas, or can suggest something she could try, I would be grateful. _____________________
Lee Linden llBuildMonkey(); Join date: 31 Dec 1969 Posts: 743	07-01-2005 15:56 The most common cause of this error message is that the person provided a date of birth that was under the age of 18, causing their registration to be flagged for review for the Teen version of Second Life.
Selador Cellardoor Registered User Join date: 16 Nov 2003 Posts: 3,082	07-01-2005 17:09 Lee, No, that isn't the case here - she is 40! Unless she made a mistake with her dob, but I would have thought that very unlikely. When I next speak to her I will try to find out. _____________________
James Miller Village Idiot Join date: 9 Jan 2003 Posts: 1,500	07-01-2005 18:55 Selador, same thing happened to me when I tried to create an alt a few weeks ago. I called the support 800 number, and I was told that someone under the age of 13 had, at one time, created an account from my location, and therefore, I wasn't allowed to create any more accounts. That's totally not true, no one under 13 ever created an account from here, but LL support wasn't going to budge. I have a feeling that people are being incorrectly flagged, and LL could be losing many new accounts because of this. It needs to be looked into. _____________________ George W. Bush hates America.
Selador Cellardoor Registered User Join date: 16 Nov 2003 Posts: 3,082	07-02-2005 03:19 James, I hope they are listening. _____________________
Roberta Dalek Probably trouble Join date: 21 Oct 2004 Posts: 1,174	07-02-2005 03:48 I had the same problem when I tried to create an alt. I have a static IP address and no children so I guess there is a problem somewhere..... _____________________ See my stuff on SL Boutique!
Bobby Riva Registered User Join date: 16 Jun 2005 Posts: 7	Grand Daughter 07-02-2005 05:40 LOL.. I still can not create an account for the same reason.. I set out to create an account for my grand daughter to use while she was staying with us and silly me used her birthdate. Big mistake.. Now if I want to create an alt I have to go to a system with a different IP address to create the new account.. It's ok to play from my IP just not to create any new accounts.. Bobby Riva
Selador Cellardoor Registered User Join date: 16 Nov 2003 Posts: 3,082	07-02-2005 15:19 From: Bobby Riva LOL.. I still can not create an account for the same reason.. No, it's not the same reason. We are looking at new accounts that are being set up by people over 18, which are being incorrectly flagged, if indeed that is what is happening. I do hope this can be sorted, because I have expended quite a lot of energy trying to persuade this person to join second life, and I would hate to see all that go to waste. _____________________
Roberta Dalek Probably trouble Join date: 21 Oct 2004 Posts: 1,174	07-02-2005 16:05 From: Selador Cellardoor No, it's not the same reason. We are looking at new accounts that are being set up by people over 18, which are being incorrectly flagged, if indeed that is what is happening. I do hope this can be sorted, because I have expended quite a lot of energy trying to persuade this person to join second life, and I would hate to see all that go to waste. If they really are going by IP addresses then dynamic IPs and proxies must break that totally. For example loads of AOL and Freeserve users have the same IP address... _____________________ See my stuff on SL Boutique!
Sidra Stern Second Life Resident Join date: 18 Oct 2004 Posts: 73	07-02-2005 17:20 I had the same message when I tried to log on with my new verizon wireless account. The problem was that they put me on a proxy, and LL wont allow that for some reason. I took the proxy off, and I was able to log on to second life. It might be the same problem with your friend.
Selador Cellardoor Registered User Join date: 16 Nov 2003 Posts: 3,082	07-03-2005 04:01 Sidra, Thank you - I will enquire. _____________________
Selador Cellardoor Registered User Join date: 16 Nov 2003 Posts: 3,082	07-04-2005 10:05 Ok, further to the previous postings, this is the message she has been getting:- <<The following must be corrected before continuing: This registration has been flagged for review. Please contact [email]support@secondlife.com[/email] for further assistance.>> Not very informative, unfortunately. And of course, the only response to the email has been silence. _____________________
Rose Karuna Lizard Doctor Join date: 5 Jun 2004 Posts: 3,772	07-04-2005 12:27 I got the same thing when my friend (Iris Garden) tried to create an account. She was trying to take advantage of the 2.95 deal but A) never saw that offered on the actual site and B) after 5 days of the 7 day free trial is still not able to log in. I want to create an alt because Kamloops is a last name now but it looks like that might be a problem. There is no one in my house hold under 18 (hubby acts like it sometimes) never the less, he's over 21. I have a bad feeling that the teen grid is going to prove to be a real pain in the back side. _____________________ I Do Whatever My Rice Krispies Tell Me To
Selador Cellardoor Registered User Join date: 16 Nov 2003 Posts: 3,082	07-06-2005 02:29 Well, she has still heard nothing from the Lindens, and she still cannot open a new account. I hate to write one of those sentences in upper case that start with the word Lindens, but:- LINDENS - DON'T YOU CARE THAT YOU ARE LOSING CUSTOMERS BECAUSE THEY ARE UNABLE TO OPEN ACCOUNTS? Incidentally, I understand that the problem occurs before she enters her credit card details. _____________________
James Miller Village Idiot Join date: 9 Jan 2003 Posts: 1,500	07-06-2005 04:47 Yes, Selador, that's exactly how it all was with me. Didn't get to the RL Name/CC entering stage -- just the part where I picked my avatar's name, password and my birthdate. I never got a reply to my e-mail to support. Your friend definitely needs to call, but she's likely to hear the same thing I did. LL, you need to do something about this. _____________________ George W. Bush hates America.
SuezanneC Baskerville Forums Rock! Join date: 22 Dec 2003 Posts: 14,229	Does calling the support phone number work? 07-06-2005 06:21 Does calling the support phone number work? I have read some other instances of this same problem in the forums. _____________________ - So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan -
neb Svarog congenitally bewildered Join date: 17 Apr 2005 Posts: 12	Same problem - used a laptop 07-06-2005 08:32 Exactly the same issue - static IP address, no response to email, dialed in on my laptop and created the account. The user could then log in with no problems. Seems pointless to flag/restrict the account creation if it is so easy to workaround. So just get your friend to create the account on another pc. There is no need to download the client, so it can be done almost anywhere.

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Unable to open account