Friend new to SL Having big Problems

1) Lady used lap top from work, no problems at home with it.
2) Lady has brand new high powered lap top, and having problems.
3) Her problems are as follows:
When I got the new laptop and installed SL it ran beautifully the first time. The second time I opened SL the right side of the window was solid black, I had to resize to make it show the entire background and all the buttons to connect and I crash with animation. One click of my arrow key sends me running into walls and I crash. So I uninstalled and reinstalled SL ... same thing, when it opened, it window, the right side was black and I crash. So I did a complete system restore, installed SL and the first time I ran it ... it ran beautifully. Second time and ever since, I get the black on the right side of the window until I resize and I crash with animation and/or movement.



Another thing to note is that if I delete the SL folder from Application Data, the first time I run SL after that, the signon window opens correctly (full view without having to resize) … after the initial opening of SL, it reverts back to the same problem I was having before.

Hope some of you techies can help with this, thanks so much.

Check in preferences that you can use a non-standard resolution, that will then adopt your desktop/GC supported resolutions and not the native sl ones.

"window was solid black"

causes;
-Unsupported vid card
-Drivers not up to date (prob ati mobility)
-Multiple screen and not running in main

Pc specs would help, if youre on vista&ati you could easy run into issues especially on a laptop.