Second Life Forums Archive - impossible to play sl, almost giving up

nina Nielsen

Registered User

Join date: 25 Apr 2005

Posts: 10

05-04-2005 00:31

have been playing 2 weeks, apprx., keep crashing, all the time. have compatible everything, graphics card, etc. and latest drivers. try to email support, and mail is rejected by server, so am totally stuck. have talked to live help, couldn't figure it out. HELP. possibility it is firewall, dont know, can you continually crash from a firewall?

Chosen Few

Alpha Channel Slave

Join date: 16 Jan 2004

Posts: 7,496

05-04-2005 02:09

Sorry you're having so many problems. Not exactly the best introduction to SL.

First question - do you have shadows turned off? There is currently a bug that causes constant crashes if shadows are on. Also, some people are reporting the same thing with shine, which is tragic since shine is the most important view enhancement there is. Not many people are having the shine problem, but it's definitely affecting a few. I'd suggest turning every option off, then see if you're stable. If you are, turn them back on one at a time and you'll find your culpret. I don't think your problem is firewall related, but since you asked, here is wher you can find the right configuration.

Also, have you tried calling tech support? You mentioned E-mail isn't working, which sounds pretty strange, but LL does have telephones. Give them a ring.

As for live help, it's not suprising they may not have been able help in this case. They're great folks, but not all of them are tech savvy. They're just residents like you and me, and like all residents, live helpers have diverse backgrounds. Some have technical expertise, some don't, and some think they know more than they do, just like the rest of us. The only qualification they all have in common is a simple desire to be helpful which is strong enough that they have volunteered. You gotta love and admire them for being so giving of their time (and their patience), but don't expect them to be more than they are. They don't work for LL, and they are absolutely not the tech support department.

Anyway, if my suggestions don't work, by all means call LL. That's what they're there for. Good luck.

_____________________

.

Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.

blaze Spinnaker

1/2 Serious

Join date: 12 Aug 2004

Posts: 5,898

05-04-2005 03:55

1. Make sure Latest service pack is Installed (XP2)
2. Uninstall SecondLife, reboot, re-install SecondLife

_____________________

Taken from The last paragraph on pg. 16 of Cory Ondrejka's paper "Changing Realities: User Creation, Communication, and Innovation in Digital Worlds :

"User-created content takes the idea of leveraging player opinions a step further by allowing them to effectively prototype new ideas and features. Developers can then measure which new concepts most improve the products and incorporate them into the game in future patches."

nina Nielsen

Registered User

Join date: 25 Apr 2005

Posts: 10

hope it helps

05-04-2005 04:06

Will install service pack 2, only thing havent installed, could that be behind this? Cant call LL because i'm in Denmark. Have reinstalled once already. Any suggestions as to why email cant communicate with support? Thanks, hope this works.

Elror Gullwing

Registered User

Join date: 6 Sep 2004

Posts: 306

Impossible To Play SL

05-04-2005 06:01

Have you tried changing locations and/or computers to connect with SL? Do you have friends that play? If so, check with them on their hardware, OS, and internet connection. You should not be having trouble with XP.

What kind of internet connection are you using? A 3Mbit high speed cable connection works.

When you re-install SL, be sure to "search" for ALL Second Life files and folders lurking in your system. Trash them all.

Hope this helps.

Chosen Few

Alpha Channel Slave

Join date: 16 Jan 2004

Posts: 7,496

05-04-2005 07:24

Service pack 2 should be irrelevant. I've got 2 computers sitting right next to eachother here. One is not compatible with SP2, but it still runs SL just fine. If you do install SP2, make sure your system can handle it before you do. Not every machine can.

As for the E-mail thing, I have no idea why it wouldn't get through. All I can think of is perhaps LL's mail server doesn't like something your mail server is embedding into the message. Try opening up a new free E-mail account with Juno or Yahoo or something and send it from there.

_____________________

.

Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.

blaze Spinnaker

1/2 Serious

Join date: 12 Aug 2004

Posts: 5,898

05-04-2005 07:26

A complete upgrade of the underlying operating system is irrelevant?

Hmm, interesting..

_____________________

Taken from The last paragraph on pg. 16 of Cory Ondrejka's paper "Changing Realities: User Creation, Communication, and Innovation in Digital Worlds :

"User-created content takes the idea of leveraging player opinions a step further by allowing them to effectively prototype new ideas and features. Developers can then measure which new concepts most improve the products and incorporate them into the game in future patches."

feniks Stone

At the End of the World

Join date: 25 Nov 2002

Posts: 787

05-04-2005 07:32

I actually had to uninstall xp sp2 to play SL. With it installed, I suffered from freezes and could not run SL (and no it wasnt the firewall either).

Before you install sp2 make sure all your other drives are upto date first, including your motherboard firmware...

fen-

_____________________

the gypsy that remains..

impossible to play sl, almost giving up
nina Nielsen Registered User Join date: 25 Apr 2005 Posts: 10	05-04-2005 00:31 have been playing 2 weeks, apprx., keep crashing, all the time. have compatible everything, graphics card, etc. and latest drivers. try to email support, and mail is rejected by server, so am totally stuck. have talked to live help, couldn't figure it out. HELP. possibility it is firewall, dont know, can you continually crash from a firewall?
Chosen Few Alpha Channel Slave Join date: 16 Jan 2004 Posts: 7,496	05-04-2005 02:09 Sorry you're having so many problems. Not exactly the best introduction to SL. First question - do you have shadows turned off? There is currently a bug that causes constant crashes if shadows are on. Also, some people are reporting the same thing with shine, which is tragic since shine is the most important view enhancement there is. Not many people are having the shine problem, but it's definitely affecting a few. I'd suggest turning every option off, then see if you're stable. If you are, turn them back on one at a time and you'll find your culpret. I don't think your problem is firewall related, but since you asked, here is wher you can find the right configuration. Also, have you tried calling tech support? You mentioned E-mail isn't working, which sounds pretty strange, but LL does have telephones. Give them a ring. As for live help, it's not suprising they may not have been able help in this case. They're great folks, but not all of them are tech savvy. They're just residents like you and me, and like all residents, live helpers have diverse backgrounds. Some have technical expertise, some don't, and some think they know more than they do, just like the rest of us. The only qualification they all have in common is a simple desire to be helpful which is strong enough that they have volunteered. You gotta love and admire them for being so giving of their time (and their patience), but don't expect them to be more than they are. They don't work for LL, and they are absolutely not the tech support department. Anyway, if my suggestions don't work, by all means call LL. That's what they're there for. Good luck. _____________________ . Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.
blaze Spinnaker 1/2 Serious Join date: 12 Aug 2004 Posts: 5,898	05-04-2005 03:55 1. Make sure Latest service pack is Installed (XP2) 2. Uninstall SecondLife, reboot, re-install SecondLife _____________________ Taken from The last paragraph on pg. 16 of Cory Ondrejka's paper "Changing Realities: User Creation, Communication, and Innovation in Digital Worlds : "User-created content takes the idea of leveraging player opinions a step further by allowing them to effectively prototype new ideas and features. Developers can then measure which new concepts most improve the products and incorporate them into the game in future patches."
nina Nielsen Registered User Join date: 25 Apr 2005 Posts: 10	hope it helps 05-04-2005 04:06 Will install service pack 2, only thing havent installed, could that be behind this? Cant call LL because i'm in Denmark. Have reinstalled once already. Any suggestions as to why email cant communicate with support? Thanks, hope this works.
Elror Gullwing Registered User Join date: 6 Sep 2004 Posts: 306	Impossible To Play SL 05-04-2005 06:01 Have you tried changing locations and/or computers to connect with SL? Do you have friends that play? If so, check with them on their hardware, OS, and internet connection. You should not be having trouble with XP. What kind of internet connection are you using? A 3Mbit high speed cable connection works. When you re-install SL, be sure to "search" for ALL Second Life files and folders lurking in your system. Trash them all. Hope this helps.
Chosen Few Alpha Channel Slave Join date: 16 Jan 2004 Posts: 7,496	05-04-2005 07:24 Service pack 2 should be irrelevant. I've got 2 computers sitting right next to eachother here. One is not compatible with SP2, but it still runs SL just fine. If you do install SP2, make sure your system can handle it before you do. Not every machine can. As for the E-mail thing, I have no idea why it wouldn't get through. All I can think of is perhaps LL's mail server doesn't like something your mail server is embedding into the message. Try opening up a new free E-mail account with Juno or Yahoo or something and send it from there. _____________________ . Land now available for rent in Indigo. Low rates. Quiet, low-lag mainland sim with good neighbors. IM me in-world if you're interested.
blaze Spinnaker 1/2 Serious Join date: 12 Aug 2004 Posts: 5,898	05-04-2005 07:26 A complete upgrade of the underlying operating system is irrelevant? Hmm, interesting.. _____________________ Taken from The last paragraph on pg. 16 of Cory Ondrejka's paper "Changing Realities: User Creation, Communication, and Innovation in Digital Worlds : "User-created content takes the idea of leveraging player opinions a step further by allowing them to effectively prototype new ideas and features. Developers can then measure which new concepts most improve the products and incorporate them into the game in future patches."
feniks Stone At the End of the World Join date: 25 Nov 2002 Posts: 787	05-04-2005 07:32 I actually had to uninstall xp sp2 to play SL. With it installed, I suffered from freezes and could not run SL (and no it wasnt the firewall either). Before you install sp2 make sure all your other drives are upto date first, including your motherboard firmware... fen- _____________________ the gypsy that remains..

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impossible to play sl, almost giving up