Butsu status? Linden online status/knowledge?

Just logged on... Butsu is "gone" - offline - into the void.

Quick checked Map... no lie.. It's not there - not even "missing image" in its place.

No Lindens listed "online" in Find People.. No Live Helpers (apparently) set with LH as group - not that they might be able to DO anything but possibly say they did or did not know if a Linden had been notified of this and was enroute "in to fix it".

Anyone know anything about this right now? How long it's been offline? Any prognosis on when it's going to be brought back up? Any other sims offline?

Anyone?

(At the $9.95 for life tier, I would not be upset - you get what you pay for - no support. At my "significantly higher" tier, I am a bit peeved at the lack of support right now.)

yup yup, always the same for me when I need help, 'cept I am in teh UK, and our time zones are fugged up, but I agree at a high tier myself, it gets very frustrating

This is really excusable if you consider they could hire a college Computer Science intern to do the "mid watch" and reboot the grid if necessary at a nearly negligible cost.

They already do, one of the devs each week becomes 'grid monkey', and is assigned to be on-call 24/7 for that week. They get called out when a sim stops responding apparently, but the system they are using to detect when a sim stops isnt 100% reliable.

Well, at 5:47am PST it is still down.. So, while you may be technically correct.. there is no Linden online and no Linden apparently knows that this is the situation. Hell... my point is that for a few dollars or college credits, LL could have a real time babysitter... and residents would get what they pay for... rather than residents essentially pissing money down the Internet/LL-SL toilet.

"Programming bug(s)" is bad enough to have to deal with... Network monitoring - or failur eto monitor the network I should say - is inexcusable at this level of business. They know it - else why would they have rewritten the TOS to absolve themselves legally from harm when this happens?

Yup, Butsu fell off the grid at 1:09 and didn't come back automatically. (I just brought it back up -- I try to look over the grid as soon as I wake up, grid monkey duty or not.)During the day this would have flagged the grid monkey immediately, however at nighttime we have relaxed conditions, since we have so few developers and the grid monkey is expected to come in the next day and do real development in his/her spare time.

We tried hiring a non-developer for grid monkey duty, however at the time there was so much training to be done and special (developer) skills required that it didn't work out very well. Also, we hired the grid monkey during an era when our automatic recovery system was working rather well, so he got very few training opportunities.

We are getting much closer to where a true grid monkey would be hireable. We've been developing some tools that allow sims to be brought up, down, and backwards with a few clicks of the mouse. However we'll probably still dole out the duty to developers, and maybe a few non-developers as long as possible, even as things get easier -- grid monkey isn't the most desirable job around the lab.

At the moment we have two main reasons why a sim goes down and doesn't come up (that I know of). One is the deep-think problem (which requires Havok-2 to solve) and the other is a fixable bug that we're working on.

Edit -- fixed word choice typo

Yep.. thanks for the post and info.
Still, grid monkey is a necessity IMHO. I also think some intern would be more than willing to do it for free/low pay in exchange for a line on the resume - it's the type of thing I did when I was a young pup.
Hoepfully, whoever you guys hire to do the Euro/Aussie support thing will have this tacked onto their shift's responsibilities and we won't have to rely solely on programming with apparently is not working.

Rant off.. Thanks.

I"ll work for bananas

I'm so glad my tests in Rausch resulting in good stuff

Just FYI but if you delete 15000 prims all at once from a 100 square meters the sim will deep think (accidentily took down a private island and then got half the prims back via return a week later). When the sim comes back up (if it comes back up) the prims are still there. That i'm guessing is the other bug, or it's devide by zero's on shapes. Which i must say the sims are getting very good at catching. Do the conditions for a crash get logged and sent to the other sims? Has two person sit tp's over 512 meters been fixed?