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Candi Lustre
Registered User
Join date: 14 Nov 2006
Posts: 1
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12-06-2006 11:23
Okay, I have two issues I've contacted SL support about. One just barely, so I guess I can't complain about not receiving any feedback...YET. The first issue I emailed Support about two days ago, and other than the generic "Your email has been recieved" message, I've heard absolutely nothing...I would at least expect "We're working on your problem"...But no, nothing.
Two days ago, I upgraded to a premium membership so that I could purchase some land. Upon upgrading, I read that I would be recieving a bonus of L$1000 for doing so. This has never shown in my account. I did recieve my weekly stipend the next day, but no L$1000. I'm frustrated because it clearly states on the support page that if you email them during regular business hours, you should receive a response fairly quickly...If after hours, expect a response the next business day. I've gotten NOTHING...
My second issue, is that in my account it shows I am scheduled to be charged $8 in land tiers next month because I own 1024m of land. 512m of this land is my first land, so now I'm being charged land tiers on my first land??? Not right, and I want it fixed.
SOMEONE PLEASE HELP ME....I've had nothing but problems since upgrading, and I'm strongly considering selling my land, cashing out my Linden $$$ and never coming back to SL again.
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Thili Playfair
Registered User
Join date: 18 Aug 2004
Posts: 2,417
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12-06-2006 15:04
^ excactly why i dont advice anyone to get premium for SL, support? good luck there im still waiting for my reply oh about... 9 months ago. ~.~
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holly Coldstream
Registered User
Join date: 31 Oct 2006
Posts: 1
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me too
12-07-2006 03:13
I understand your fustrastoins and thinking of doing the same thing, I feel lied too, because when I joined i was under the same impression that i would recieave the alowences and all that to. Seems that the last month and a half, SL has had nothing but problems, causeing me to loose valuable inventory, and no one seems to give a shit.
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Markubis Brentano
Hi...YAH!!
Join date: 15 Apr 2006
Posts: 836
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12-07-2006 05:16
From: Candi Lustre Okay, I have two issues I've contacted SL support about. One just barely, so I guess I can't complain about not receiving any feedback...YET. The first issue I emailed Support about two days ago, and other than the generic "Your email has been recieved" message, I've heard absolutely nothing...I would at least expect "We're working on your problem"...But no, nothing.
Two days ago, I upgraded to a premium membership so that I could purchase some land. Upon upgrading, I read that I would be recieving a bonus of L$1000 for doing so. This has never shown in my account. I did recieve my weekly stipend the next day, but no L$1000. I'm frustrated because it clearly states on the support page that if you email them during regular business hours, you should receive a response fairly quickly...If after hours, expect a response the next business day. I've gotten NOTHING...
My second issue, is that in my account it shows I am scheduled to be charged $8 in land tiers next month because I own 1024m of land. 512m of this land is my first land, so now I'm being charged land tiers on my first land??? Not right, and I want it fixed.
SOMEONE PLEASE HELP ME....I've had nothing but problems since upgrading, and I'm strongly considering selling my land, cashing out my Linden $$$ and never coming back to SL again. Maybe I'm missing something here, but the only benefits of first land is that you get it for cheap money. You still need to pay land tiers on any land that you own. |
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Janka Werribee
Scripter Wannabe
Join date: 28 Oct 2006
Posts: 64
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12-07-2006 06:19
That is correct, first land does not give any special rights as to tiers. However, you should not be charged for the first 512 m2 regardless of how you acquired it. "Premium accounts are granted a 512 m2 bonus lease before land use fees are applied", says the information, and I at least was billed correctly $5 for 1,024 m2 last month.
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Kathmandu Gilman
Fearful Symmetry Baby!
Join date: 21 May 2004
Posts: 1,418
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12-07-2006 17:52
You need to call customer support with billing issues.
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It may be true that the squeaky wheel gets the grease but it is also true that the squeaky wheel gets replaced at the first critical maintenance opportunity.
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